People Services Advisor - 12 month FTC

AXA Group; United Kingdom; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

Join a leading company as a People Services Advisor in Bolton, where you'll deliver exceptional customer service and support HR processes. This full-time role offers a competitive salary, flexible working arrangements, and opportunities for professional growth. Your responsibilities will include managing inquiries, administering tasks, and collaborating with teams to ensure quality service delivery.

Benefits

Competitive annual salary

Discretionary company & performance-based bonus

Contributory pension scheme

Life Assurance

25 days annual leave plus Bank Holidays

AXA employee discounts

Gym benefits

Qualifications

• Experience in a customer service telephone-based role.
• Proven administration skills.

Responsibilities

• Answering incoming calls to the People Services team.
• Managing a portfolio of cases in the Help system.
• Providing HR support and advice to employees.

Skills

Customer focused

Analytical

Organised

Attention to detail

Education

Experience in HR Shared Services

Knowledge of employment law

Tools

Case Management Systems

MS Office

Job description

Are you passionate about delivering exceptional customer service and making a difference in people's lives?

At AXA we’re seeking a dedicated individual to join our People Services team in Bolton on a full time 12-month fixed-term contract.

As a People Services Advisor, you’ll play a crucial part in helping our customers find the right solutions, whether it’s providing expert advice over the phone, handling tasks through our case management system, Help, or efficiently dealing with email inquiries. You’ll also be responsible for monitoring and quality-checking tasks that support our business processes, as well as assisting in the administration of vital business projects in our HR system, MyWorkday.

If you thrive in a collaborative environment and are committed to excellence, we want to hear from you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Answering incoming calls to the People Services team, providing advice and assistance.
• Managing a portfolio of cases in the Help system.
• Administering People Services tasks and processing efficiently, covering the whole employee lifecycle from onboarding and screening through to leavers.
• Escalating issues to leaders, People Services, and the business as necessary.
• Delivering quality customer service while collaborating with other teams, such as payroll.
• Prioritising and managing tasks in the inbox.
• Maintaining accurate data in MyWorkday and the Help system.
• Providing HR support and advice to employees, managers, and candidates.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Experience in a customer service telephone-based role and proven administration skills.
• Customer focused with the ability to connect with a variety of people over the phone and in writing whilst conducting yourself in a professional manner.
• Experience using Case Management Systems.
• Analytical, highly organised with exceptional attention to detail.
• Understands and demonstrates the importance of Data Protection and its associated risks.
• Computer literate with experience of MS Office and IT tools, demonstrating accuracy and speed when updating relevant HR systems.
• Experience of working in an HR Shared Services team and working knowledge of employment law would be advantageous.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £25,000 dependent on experience.
• Discretionary company & performance-based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10 x annual salary).
• 25 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• AXA employee discounts.
• Gym benefits.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

#LI-Hybrid

Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.