People Services Advisor

St John Ambulance; United Kingdom; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

33 days holiday

Cycle to work scheme

Electric Vehicle Scheme

Health and wellbeing portal

Discounts (Blue Light, NHS, etc.)

Job summary

St John Ambulance is seeking a People Services Advisor to act as an HR generalist, providing proactive guidance to managers and handling employee relations across the organisation. The role supports a broad range of HR matters, emphasising wellbeing, retention and inclusive leadership.

You will coach managers, apply employment law, and analyse data to drive proactive improvements. Based in England with hybrid working, you will collaborate across teams to deliver best practice and a positive

Qualifications

• GCSE level or equivalent including Maths and English.
• CIPD Level 5 qualification or relevant experience.
• Experience managing employee relations casework, including complex cases and dismissals.
• Ability to coach, guide and support managers throughout the employee lifecycle.
• Strong knowledge of UK employment legislation, with excellent influencing, coaching and stakeholder management skills.
• Ability to analyse organisational data and metrics, identify trends and develop initiatives to address challenges.
• Excellent communication and interpersonal skills, with the ability to manage sensitive issues diplomatically and uphold HEART values.

Responsibilities

• Provide expert advice, guidance and coaching to managers on employee relations and people matters throughout the employee lifecycle, ensuring fair and consistent practice.
• Promote early, informal resolution of workplace issues through coaching, mediation, mentoring and training, supporting wellbeing, inclusion and retention.
• Support managers with attendance, absence, wellbeing and occupational health cases, focusing on positive return-to-work outcomes.
• Analyse people data to identify trends, risks and areas for improvement, contributing to proactive initiatives and organisational priorities.
• Provide employment law advice and support on complex casework, TUPE transfers, grievances and risk-based decision-making.
• Collaborate across People Services and wider teams to improve colleague and volunteer experience, champion compassionate leadership, promote diversity and uphold values.

Skills

GCSE Maths & English

CIPD Level 5

Employee relations

Coaching & guidance

UK employment legislation

Data analysis & metrics

Stakeholder management

People management

Education

GCSEs including Maths & English

CIPD Level 5 or equivalent experience

Job description

Hybrid (this role can be based anywhere in England)

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme Electric Vehicle Scheme (subject to terms)
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary

The People Services Advisor is an all-round HR generalist, providing proactive guidance, advice and support to managers across the organisation to promote a positive colleague experience, enhance engagement and improve retention.

Working within a team specialising primarily in Employee Relations and Attendance, the Advisor will work flexibly and collaboratively under the direction of a specialist Lead, adapting to the changing needs of the organisation and team while supporting a broad range of general HR matters.

The role will provide expert guidance on best practice, employment legislation and organisational policies, while coaching and empowering managers to adopt a proactive, people-centred approach to management. This will help prevent and resolve people matters at the earliest opportunity, promote colleague wellbeing and foster a positive, inclusive and engaging workplace.

About You

· Educated to GCSE level or equivalent, including Maths and English, with CIPD Level 5 qualification or relevant experience.

· Experience managing employee relations casework, including complex cases and dismissals.

· Proven ability to coach, guide and support managers throughout the employee lifecycle.

· Strong knowledge of UK employment legislation, with excellent influencing, coaching and stakeholder management skills.

· Ability to analyse organisational data and metrics, identify trends and develop initiatives to address challenges.

· Excellent communication and interpersonal skills, with the ability to manage sensitive issues diplomatically, challenge constructively and demonstrate HEART values.

About the Role

· Provide expert advice, guidance and coaching to managers on employee relations and people matters throughout the employee lifecycle, ensuring fair and consistent practice.

· Promote early, informal resolution of workplace issues through coaching, mediation, mentoring and training, supporting wellbeing, inclusion and retention.

· Support managers with attendance, absence, wellbeing and occupational health cases, focusing on positive return-to-work outcomes.

· Analyse people data to identify trends, risks and areas for improvement, contributing to proactive initiatives, projects and organisational priorities.

· Provide employment law advice and support on complex casework, TUPE transfers, grievances and risk-based decision-making.

· Collaborate across People Services and wider teams to improve colleague and volunteer experience, champion compassionate leadership, promote diversity and uphold St John values.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women's Network. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is proud to be a signatory of the Armed Forces Covenant. We are committed to supporting current and former members of the Armed Forces, reservists, veterans, cadet force adult volunteers, and military families, ensuring they are treated fairly and are not disadvantaged in their recruitment or employment with us.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role