People Services Administrator (HR)

Acis Group; North Kesteven; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions up to 10%

Professional training funded

Volunteer day each year

Paycare health scheme

Perkz discounts

Employee recognition scheme

Cycle to work scheme

Employee Assistance Programme

Death in service benefit

Job summary

Acis Group is seeking a proactive People Services Administrator to deliver an outstanding employee experience from day one to departure. You will handle HR queries, maintain records, issue contracts, manage onboarding/offboarding, and support payroll processing within a collaborative team.

The role includes assisting with HR projects, compliance tasks, and engagement activities to ensure smooth lifecycle administration.

Qualifications

• Frontline HR/admin experience.
• Excellent administration skills and attention to detail.
• Experience coordinating onboarding and offboarding processes.
• Proficient in IT packages and learning new systems.
• Strong written and verbal communication.
• Confident decision making in line with obligations.
• Understanding of GDPR and confidentiality.

Responsibilities

• Be first point of contact for HR queries and tickets.
• Maintain employee records and confidential files.
• Issue contracts and letters for new starters, changes and leavers; handle payroll processing tasks.
• Support HR projects and process improvements.
• Manage onboarding including screening and starter packs; assist with first days.
• Oversee offboarding and conduct exit interview logistics.
• Support recognition programs and benefits administration.
• Assist recruitment with scheduling interviews and candidate tracking.
• Monitor compliance, e-learning, and license checks.
• Process purchasing through our finance system.

Skills

Frontline HR admin

Excellent administration

Lifecycle coordination

IT proficiency

Communications skills

GDPR/confidentiality

Decision making

Education

CIPD or equivalent

HR qualification

Tools

Microsoft Office

HRIS systems

Job description

Be the Heart of Our People ExperienceAt Acis, our people are at the centre of everything we do, and we're looking for a People Services Administrator who is passionate about creating a brilliant employee experience from day one to departure. This is a varied, fast-paced role where no two days are the same. Whether you're welcoming new starters, supporting colleagues with HR queries, maintaining important employee records, coordinating recruitment activity or helping deliver projects that improve how we work, you'll play a vital part in keeping our people services running smoothly. Working as part of a supportive and collaborative team, you'll have the opportunity to make a real difference, helping our colleagues feel valued, supported and able to do their best work every day. If you're organised, people-focused and love turning great service into great outcomes, we'd love to hear from you. As a People Services Administrator, a typical day might include:

• Being the first point of call for our people -Monitoring our shared inbox and HR tickets answering general queries or forwarding to other team members when required.
• Records and documentation -Leading on our employee records and documentation, ensuring our folders and confidential employee files are accurate and up to date.
• People administration - Supporting the team with our people processes and owning the administration behind the employee lifecycle. This includes issuing contracts and letters for new starters, contractual changes, and leavers, as well as completing system and payroll processing.
• Projects and improvement -Contributing to the success of our longer-term HR projects, business changes and process improvements.
• Onboarding -Making sure our new starters have the best start at Acis by owning their pre-employment screening and processing, putting together their starter packs, helping to coordinate their first few days with us, and supporting other engagement events.
• Offboarding - Managing the offboarding process and enabling us to learn from employee experiences by supporting the team to organise and host exit interviews.
• Reward & recognition -Supporting the recognition of our people's great work by issuing awards and completing administration relating to our employee recognition scheme and benefits package.
• Recruitment -Helping us to bring in the right people by supporting recruitment processes like scheduling interviews.
• Compliance -Monitoring compliance and supporting the team to maintain a high standard, from e-learning completion rates to driver licence checks.
• Purchasing -Using our finance system to process the purchasing of goods and services.

Some of the experience/skills you'll need to be considered for this role:

• Frontline experience - you have previous experience in frontline administrative roles in HR or something similar.
• Excellent administration skills - you're highly organised and take pride in your accuracy and attention to detail.
• Coordinating processes - you have some experience coordinating lifecycle processes like onboarding and offboarding.
• IT and systems - you're proficient in Microsoft packages (outlook, teams, word, excel) and are comfortable learning how to use new systems.
• Confident communication - you have excellent written and verbal skills and engage well with colleagues and stakeholders.
• Decision making - you're confident in mandating obligations ???.
• GDPR and confidentiality - most of what we do is confidential, you understand the importance of this and handle information in line with GDPR standards.

What will make you stand out from the crowd:

• Qualifications - you have CIPD or other relevant qualification(s).
• HR experience - you have experience in HR and a basic knowledge of legislation and best practice.
• Project support and improvement - you have experience supporting improvement and change projects and know how to bring people on the journey.
• Managing relationships at all levels - you build trust and respect through open communication, active listening and consistent delivery on commitments.

Being part of the Acis team, you'll get:

• Generous holiday entitlement - 25 days annual leave (rising by one day per year to max of 30) plus bank holidays
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, and gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need