People & Performance Manager – Frontline Care Team

Home Instead; Livingston; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Company pension

Gym discounts

Employee referral

Learning & development

Leadership opportunity

Supportive team

Career progression

Job summary

Home Instead West Lothian is seeking an experienced People & Performance Manager to lead our frontline Care Professionals and support staff. You will drive performance, engagement and development while shaping a positive employee experience.

This hands-on leadership role focuses on people management, coaching and wellbeing, reporting to the Registered Care Manager, with opportunities to shape a newly created management function within our office team.

Qualifications

• Previous formal line-management experience with responsibility for employee performance and development.
• Proven experience of managing and developing people, including addressing underperformance or attendance concerns.
• Experience of structured one-to-ones, appraisals, supervision or performance reviews.
• Evidence of improving team performance, capability or ways of working.
• Strong leadership and relationship-management skills with ability to make decisions and hold people accountable.
• Excellent communication skills and genuine interest in helping others develop.
• Strong organisation, judgement and problem-solving skills.
• Willingness to work in home care delivery with regular field-based activity.

Responsibilities

• Take day-to-day line management responsibility for Care Professional team.
• Lead supervision, appraisal, coaching and development conversations.
• Manage performance, attendance and wellbeing matters with balanced accountability.
• Support new Care Professionals through their first 12 weeks and probation period.
• Identify training and development needs and improve onboarding and development experience.
• Identify and develop future Mentors, Senior Care Professionals, Leads and Supervisors.
• Lead Care Professional engagement, recognition, communication and wellbeing initiatives.
• Maintain visibility with the care team through support visits, observations and coaching in the field.
• Use feedback and workforce data to identify trends and drive improvements.
• Work closely with the Registered Care Manager to provide joined-up leadership.
• Participate in the business's out-of-hours on-call rota.

Skills

People management

Coaching

Performance management

Employee engagement

Leadership

Communication

Organisational skills

Problem-solving

Driving licence

Education

SVQ3 in Health & Social Care

Full UK driving licence

Job description

Home Instead West Lothian is seeking an experienced People & Performance Manager to lead our frontline Care Professionals and support staff. You will drive performance, engagement and development while shaping a positive employee experience.

This hands-on leadership role focuses on people management, coaching and wellbeing, reporting to the Registered Care Manager, with opportunities to shape a newly created management function within our office team.