People & Performance Manager

Carter Jonas; Peterborough; Hybrid; GBP 52,000 - 76,000; Full time

Benefits offered by this job

25 days annual leave

Matched pension contributions

Life assurance

Flexible benefits (e.g. holiday buy)

Health cash plans

Cycle-to-work

Job summary

Carter Jonas seeks a commercially minded People and Performance Manager in Peterborough to deliver the people strategy and support business performance. You will advise across a broad range of people matters and lead initiatives to enhance employee experience. Flexible and agile working is supported.

You'll partner with senior stakeholders to shape workforce planning, capability development and wellbeing initiatives while coaching managers to drive performance and engagement.

Qualifications

• CIPD Level 7 qualified, studying towards qualification, or equivalent experience.

Responsibilities

• Support the Head of People Operations in delivering the Firm's people strategy and annual People plan.
• Lead, coach and support the People Administrator and People Advisor to ensure a high-quality, responsive People service.
• Partner with Managing Partners, Partners and line managers to provide practical and commercially focused people advice.

Skills

HR generalist

Employee relations

Stakeholder management

Analytical skills

Communication

Education

CIPD Level 7

Tools

HR systems

Digital tools

Job description

We're looking for a commercially minded People and Performance Manager to join our People team in Peterborough.

This is a fantastic opportunity for an experienced HR professional to play a key role in delivering our people strategy and supporting the continued success of the Firm. Working closely with the Head of People Operations, People and Performance Director, Managing Partners and senior leaders, you'll provide expert advice across a broad range of people matters while leading initiatives that enhance the employee experience and support business performance.

This role could be a great next step for an experienced HR Business Partner, Senior People Advisor, Senior HR Advisor or someone already operating at Manager level who is looking to broaden their experience and take on greater responsibility. It combines strategic involvement with hands‑on delivery, offering the opportunity to influence decision‑making, lead people projects and help shape the future of our People function.

We offer a competitive salary and comprehensive benefits package, including 25 days' annual leave, matched pension contributions, life assurance, and flexible benefits such as additional holiday purchase, health cash plans, and a cycle-to-work scheme. We also support flexible and agile working to help you balance your career and personal commitments.

Main Tasks

• Support the Head of People Operations in delivering the Firm's people strategy and annual People plan.
• Lead, coach and support the People Administrator and People Advisor, ensuring a high-quality, responsive and customer‑focused People service.
• Partner with Managing Partners, Partners and line managers to provide practical and commercially focused people advice and support.
• Act as a trusted adviser on employee relations matters, managing a varied caseload and supporting managers to achieve positive outcomes.
• Coach and develop managers in areas including performance management, employee development, capability, attendance and organisational change.
• Lead and contribute to People projects that improve processes, enhance the employee experience and support the Firm's strategic objectives.
• Work closely with leaders to understand workforce requirements, identify talent needs and support workforce planning activity.
• Support employee engagement initiatives, analysing feedback and helping shape actions that improve the colleague experience.
• Lead and support wellbeing, inclusion and culture initiatives that help create a positive and high‑performing workplace.
• Collaborate with the Talent Development team on succession planning, leadership development and talent initiatives.
• Support organisational change programmes, helping leaders and teams navigate change effectively.
• Analyse people data, trends and key metrics to identify risks, opportunities and areas for improvement.
• Work closely with colleagues across Reward, Talent Development and Ops to deliver a joined-up people service.
• Support annual people processes including pay reviews, promotions, performance reviews and talent discussions.
• Drive continuous improvement by identifying opportunities to streamline processes, improve systems and enhance service delivery.
• Ensure compliance with employment legislation, internal policies and HR best practice.

What will it take to be successful?

You'll be a confident and credible HR professional who enjoys building relationships, solving problems and making a positive impact through people. Equally comfortable operating strategically and rolling up your sleeves to support day‑to‑day people matters, you'll thrive in a collaborative environment and enjoy finding practical solutions to business challenges.

You'll also bring:

• CIPD Level 7 qualified, studying towards qualification, or able to demonstrate equivalent experience.
• Strong generalist HR experience, including employee relations, policy application and process improvement.
• Sound knowledge of employment law, HR best practice and risk management.
• Experience partnering with managers and senior stakeholders to deliver effective people solutions.
• Experience coaching, supporting or developing others, with line management experience desirable but not essential.
• A commercial mindset with the ability to balance business objectives and people considerations.
• Strong analytical skills and the ability to use people data to inform decision‑making.
• Experience leading or contributing to people projects and change initiatives.
• Confidence using HR systems and digital tools to improve efficiency and service delivery.
• Excellent communication, influencing and stakeholder management skills.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive, solutions‑focused approach and commitment to continuous improvement.
• Professionalism, resilience and sound judgement when dealing with sensitive matters.
• A passion for creating an inclusive, engaging and high‑performing workplace culture.

Why choose us?

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave.

As an equal opportunity employer, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.

About us

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long‑standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.

Our values

• Approachable – We treat every relationship with respect, integrity, and warmth
• Effective – We do what we say we will, we do it well and we are accountable
• Ambitious – We are ambitious for our clients and for our firm

We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:

• Communication - Ensures effective, clear, and relevant communications in support of business objectives
• People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
• Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm’s heritage and values
• Use of Technology - Modern, Agile, Digital Employee
• Teamwork - Recognises the importance of working with others, to collaborate and co‑operate to achieve business
• Personal Effectiveness & Productivity- Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.