People Operations - Team Leader

Allscreens Nationwide Ltd; Sheffield; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

LGPS pension

30 days annual leave

Health and wellbeing support

Eye tests

Free parking

Hybrid/flexible working

Professional development

Job summary

Allscreens Nationwide Ltd is seeking a People Operations Team Leader to oversee day-to-day people administration across the full employee lifecycle. You will lead a confident team delivering fast, accurate service to managers and staff, while meeting KPIs.

The role focuses on data quality, timely payroll support, and developing lean processes within a collaborative, employee-centric culture.

Qualifications

• Proven track record of meeting targets or delivering service improvements within set timescales.
• Experience building effective working relationships, and communicating clearly with a range of different people and groups.
• Experience of ensuring data quality and accuracy, including checking and verification processes.
• Experience of improving processes, including the effective use of technology and systems.
• Previous use of HR/Payroll systems (preferably iTrent).

Responsibilities

• Lead the day-to-day delivery of the College's people administration service across the full employee lifecycle — from recruitment and onboarding through to contractual changes and leavers.
• Ensure data quality and accuracy at the point of entry, with checks to prevent errors reaching payroll or reporting.
• Keep the core people system (iTrent) accurate and explore reporting and automation opportunities.
• Support recruitment and onboarding with clear handovers and service standards.
• Provide reliable administrative support to payroll and casework; collaborate with payroll on processing.
• Develop, document and improve standard operating procedures and leaner ways of working.
• Use data and KPIs to assure process quality and identify improvement opportunities.
• Set standards and priorities, manage workloads, and maintain performance through peak periods.

Skills

Target achievement

Relationship building

Data quality

Process improvement

HR systems

Tools

iTrent

Job description

What skills and experience we're looking for

• A proven track record of meeting targets or delivering service improvements within set timescales.
• Experience of building effective working relationships, and communicating clearly with a range of different people and groups.
• Experience of ensuring data quality and accuracy, including checking and verification processes.
• Experience of improving processes, including the effective use of technology and systems.
• Experience of improving processes, including the effective use of technology and systems.
• Previous use of HR/Payroll systems (preferably iTrent).

What the college offers its staff

As the successful candidate, you will be offered a salary of between£33,824- £38,028 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role.

Alongside your salary, your pension is one of the most valuable benefits of joining the College. TheLocalGovernmentPensionScheme (LGPS), administered locally bySYPA, provides financial security in retirement and support for your loved ones.

Our Full Benefits Package

• SYPA – with agenerous employer contribution
• 30 Days Annual Leave (222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period
• Health and wellbeingsupport,including:
• Employeeassistanceprogramme through Bupa
• Occupational Health through PAM
• Free eye tests for VDU users
• Freeparkingis available atthe majority ofour campuses
• Hybrid andflexibleworkingopportunities
• Continuousprofessional developmentopportunities
• Apeople‑focusedworking culturewhere you can grow and thrive

Further details about the role

As People Operations Team Leader, you will lead the team that runs the College's day-to-day people administration service across the whole employee lifecycle — from recruitment and onboarding through to contractual changes and leavers.

Your focus is simple but crucial: a fast, accurate and friendly service that managers can rely on, delivered through a confident, well-supported team.

You will set the pace and standard, working closely with the teams across the service so that together, you give managers across the College a genuinely great experience whilst achieving the College’s KPIs.

Main Responsibilities

• Reporting to the Director of People Services, you will lead the day-to-day delivery of the College's people administration service. To achieve this, specific duties include, but are not limited to:
• Lead the day-to-day operations of the People Operations team across the full employee lifecycle — including recruitment and selection, pre-employment checks, onboarding, contracts and variations, changes to personal details, mileage and expenses, absence and other leave, and offboarding leavers.
• Ensure the Single Central Record is complete, accurate and up to date at all times, with all required checks completed and recorded in line with Keeping Children Safe in Education.
• Provide a proactive, customer-focused service to managers and staff, resolving queries promptly and escalating more complex matters to the right colleague.
• Take ownership of data quality, making sure information is accurate and complete at the point of entry, with simple checks in place to prevent errors reaching payroll or reporting.
• Work closely with the People Analyst and People Support Analyst to keep the core people system (iTrent) accurate, and to make the most of reporting, dashboards and opportunities for automation.
• Work with the Recruitment Business Partner to deliver a smooth recruitment and onboarding experience, with clear handovers and agreed service standards.
• Support the People Business Partners and Advisors by guiding managers and staff to the right policies and processes, and providing reliable administrative support to casework.
• Support the Payroll team by providing accurate, timely information and ensuring familiarity with the process to support with the running of payroll and post processing returns as required.
• Ensure orders, requisitions and invoices are processed within agreed timescales.
• Develop, document and continuously improve standard operating procedures, championing simpler, leaner ways of working.
• Use data and key performance indicators to assure the quality of core processes and to identify and act on opportunities to improve the service.
• Set clear standards and priorities for the team, allocating and balancing workloads so the service remains responsive during peak periods and staff absences.
• Carry out regular team and individual performance reviews, supporting training, development and a positive, high-performing team culture.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.