People Operations Manager – ER & Investigations

Sandwell and West Birmingham Hospitals NHS Trust; West Bromwich; On-site; GBP 42,000 - 62,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking an experienced People Operations Manager to provide a comprehensive advisory and employee relations service across Divisions and Directorates in the West Midlands. You will offer expert guidance on employee relations, sickness absence, recruitment and workforce planning, while ensuring fair application of policies.

This hands-on role combines HR advice, case management, investigations, and coordination of complex casework, to support managers and

Qualifications

• Experienced HR professional with strong employee relations knowledge.
• Ability to conduct workplace investigations and manage hearings.
• Experience supporting organisational change and workforce planning.

Responsibilities

• Provide expert HR advice and support to managers and staff across allocated Divisions and Directorates.
• Lead and support employee relations casework including conduct, capability, grievance, dignity at work and attendance management matters.
• Undertake workplace investigations and act as an Investigating Officer where required.
• Support managers acting as Investigating Officers through formal HR processes.
• Manage and coordinate employee relations casework, ensuring trackers, records and documentation are maintained accurately and cases progress in a timely manner.
• Arrange and coordinate investigation meetings, hearings, appeals, consultation meetings and case conferences involving multiple stakeholders.
• Identify and resolve barriers that may delay case progression, escalating issues where appropriate.
• Support organisational change programmes, including consultation processes and workforce restructuring.
• Monitor workforce metrics and provide analysis and recommendations to support workforce planning and performance improvement.
• Coach managers in the application of Just Culture principles and best employment practice.
• Support recruitment activity, job evaluation processes and workforce establishment management.
• Deliver HR training and guidance to managers.
• Build effective working relationships with trade union representatives and key stakeholders.
• Support the delivery of Divisional People Plans and wider workforce objectives.

Skills

Employee relations expertise

Investigations and hearings

Change management

Workforce planning

Stakeholder management

Job description

Sandwell and West Birmingham NHS Trust is seeking an experienced People Operations Manager to provide a comprehensive advisory and employee relations service across Divisions and Directorates in the West Midlands. You will offer expert guidance on employee relations, sickness absence, recruitment and workforce planning, while ensuring fair application of policies.

This hands-on role combines HR advice, case management, investigations, and coordination of complex casework, to support managers and