People Operations Lead

TrueLayer; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

TrueLayer seeks a People Operations Lead to enhance employee experiences and optimize HR systems across its UK and EU offices. This key role involves managing personnel processes, ensuring compliance, and using data to influence strategic decisions. Candidates should have significant HR operations experience, tech-saviness, and strong leadership abilities.

Benefits

Flexible hours and hybrid working

24 days holiday with flexibility

Private health insurance

Learning & development budget

Wellbeing days off

Qualifications

• Experience in HR operations in fast-paced environments.
• Ability to influence decisions through data metrics.
• Passion for implementing AI in HR processes.

Responsibilities

• Lead employee lifecycle processes from onboarding to offboarding.
• Manage HRIS platform and technology adoption.
• Ensure compliance with UK and EU employment laws.

Skills

HR operations experience

Data-literate

Process-oriented

Tech-savvy

High EQ

Education

Knowledgeable in UK employment law

Tools

HRIS

ATS

Job description

Join to apply for the People Operations Lead role at TrueLayer

Join to apply for the People Operations Lead role at TrueLayer

At TrueLayer, we’re building the future of payments. We’re on a mission to take on outdated payment methods with a solution designed for today’s online, on-demand economy. By removing friction at the heart of commerce — the payment — we’re making it faster, safer, and smarter for everyone.

To date, we’ve raised $300 million from world-renowned investors including Stripe, Tiger Global, Addition, and Tencent. With offices in London, Milan, and Dublin, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway. But this is just the beginning.

We’re reimagining how the world pays, invests, shops, and saves. We’re transforming payments for industries like e-Commerce and iGaming, redefining what’s possible with technology and innovation. Now, we’re looking for people who are ready to help us build a brand that changes an industry.

Description:

At TrueLayer, our people are our greatest asset. We’re looking for a People Operations Lead to help us design, manage, and continuously deliver an outstanding employee experience. This is a critical role focused on optimising new and existing systems, processes, and data that underpin our People strategy – making sure our operations are efficient, scalable, and human-first.

You’ll be at the heart of our employee journey – from onboarding to offboarding – ensuring seamless processes, accurate data, and an exceptional user experience. You’ll also partner across the business to implement tech solutions, manage vendors, and support compliance, payroll, and benefits, all while keeping employee experience front and center.

This role includes line management responsibilities, leading a small team across our UK and EU offices. You’ll coach, develop, and inspire your team to deliver excellent employee support and advisory services, while ensuring operational excellence and legal compliance across our markets.

What we expect from you as a People Operations Lead:

Employee Experience & Lifecycle

• Execute the People Operations strategy aligned with broader Team and Company goals.
• Drive the continuous improvement and scalability of operational frameworks to support growth and an exceptional employee experience.
• Oversee the full employee lifecycle – onboarding, internal moves, offboarding, and everything in between – ensuring smooth, consistent, and people-first processes.
• Design and implement initiatives that elevate the employee experience, with a focus on engagement, satisfaction, and operational efficiency.
• Keep informed of legal and regulatory updates, adjusting internal processes and policies accordingly.
• Ensure that there is the best balance of thinking strategically and working operationally. This includes being able helping getting “hands-on” and into the “weeds” as needed.

Systems & Technology

• Own the HRIS platform ensuring system reliability, data integrity, and a seamless user experience.
• Lead the evaluation, implementation, and adoption of new HR technologies to support service delivery at scale.
• Document all People processes and systems, ensuring clarity through user guides and accessible documentation.
• Drive the usage of AI across the team to reduce friction and increase efficiency and scalability with systems/tools/processes.

Process Optimisation & Automation

• Identify and address inefficiencies by designing simplified, standardised, and scalable workflows. Utilise AI to drive these outcomes.
• Champion automation and continuous improvement across the People function.
• Collaborate closely with cross-functional teams including Legal, Finance, and Compliance to ensure all operational processes are robust and aligned.

Data Integrity, Reporting & Insights

• Ensure data accuracy, privacy, and GDPR compliance across all People systems.
• Track and report on key People metrics, using insights to influence business decisions and strategy.
• Build data confidence within the People team, enabling meaningful, insight-led conversations with stakeholders.
• Deliver quality reporting, dashboard and insights that meet the team requirements as well as other stakeholders including; Leadership team, functional areas, board requirements etc.
• Manage third-party vendor relationships across EORs, background checks, HRIS, benefits, etc.
• Conduct regular vendor reviews, negotiate contracts, and ensure performance aligns with business needs.
• Maintain compliance with local employment laws and regulations across the UK and EU as well as meeting internal and external audit requirements such as SOC2..

Benefits & Payroll

• Oversee benefits administration, including enrolments, renewals, and utilisation reporting.
• Partner with Finance to provide accurate payroll data and continuously improve payroll operations.

About You

• Deep experience in HR operations and utilising systems and tools to create efficiency in a fast-paced, scale-up or tech environment.
• Tech-savvy and confident working across HRIS, ATS, payroll, and benefits systems.
• Data-literate, using metrics and insights to influence decisions and build business cases.
• Passion for and experience of implementing AI to drive efficiency and scalability.
• Process-oriented and constantly seeking ways to improve, simplify, and scale.
• Natural collaborator with high EQ – empathetic, emotionally intelligent, and confident communicating across all levels.
• High levels of ownership, love solving problems, and are comfortable with ambiguity and change.
• Knowledgeable in UK employment law (EU knowledge is a plus), with a strong grasp of compliance, documentation, and governance.

We would be particularly excited if you have:

• Experience working in financial services or regulated industries.
• Familiarity with tools like HiBob, Greenhouse, Remote and Jira.

Don’t meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!

What you can expect from us:

• Meaningful equity in the company
• Flexible hours and hybrid working — work from home and our incredible offices in London Milan and Dublin
• Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework
• A one-off remote-working budget to help you set up your home office
• 24 days holiday as standard ️ with flexible bank holidays, so you can take those days whenever you like
• 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) ️
• 2 volunteering days to support causes important to you
• Generous parental leave, above and beyond statutory requirements and with no minimum tenure
• Competitive pension contribution at 4% & 4%
• Private health insurance from the day you start ️
• Membership of mental wellbeing platform Spill and premium Calm subscription
• A £1000 budget to spend on learning & development each year
• Free lunch from Just Eat (If you choose to work from the office on Tuesdays and Wednesdays)

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Financial Services and Software Development

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