People Operations Lead

Taptap Send; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Taptap Send is seeking a systems-minded leader to drive our People Operations function, with a hands-on, high-ownership approach. You will set strategic direction and design the infrastructure that enables rapid scaling across our global team.

You will transform manual workflows into automated solutions, build a data-driven culture, and partner with Finance, Legal, and the business to align people strategy with growth. Office-based, five days a week, in London.

Qualifications

• 8+ years in a high-performing, analytical environment (consulting, ops, or fast-growing startups).
• Experience leading a function or team and driving org-wide impact.
• Strong track record building scalable systems and processes.

Responsibilities

• Lead, mentor, and develop the People Operations team and set direction for the function.
• Own the People Operations strategy and AI-enabled transformation, driving 80–90% automation of day-to-day processes.
• Build people data infrastructure and self-serve dashboards for headcount, attrition, hiring, and compensation.

Skills

Leadership

Analytics

AI tooling

Stakeholder mgmt

Tools

BI Dashboards

Automation tools

Job description

About Us

We’re building the world’s leading cross‑border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

About The Role

Taptap Send is seeking a systems‑minded leader to drive our People Operations function. This senior, high‑ownership role goes beyond traditional HR, requiring an operator who views People Operations as a scalable, automated system that supports our fast‑growing global team. As the leader of this function, you will set the strategic direction and design the infrastructure that enables us to scale efficiently. We are looking for someone energised by transforming manual workflows into elegant, automated solutions and who is passionate about developing a team that directly improves the employee experience across our global markets.

What You'll Do

• Lead, mentor, and develop the People Operations team; setting direction, raising the bar on execution, and building the function’s capability as TTS scales
• Own the People Operations strategy and AI‑enabled transformation agenda, designing scalable systems and automation across payroll, compensation, reporting, and operational workflows to achieve 80–90% automation of day‑to‑day processes
• Build the people data infrastructure and self‑serve dashboards across headcount, attrition, hiring pipeline, and compensation, enabling leadership to make workforce decisions with confidence
• Own compensation and role governance, including salary banding, benchmarking, and levelling frameworks, keeping TTS competitive and consistent as we scale
• Act as a trusted advisor to senior leaders across Finance, Legal, and the wider business, serving as the connective tissue between people data and business planning
• Institutionalise goal‑setting and management operations across the organisation
• Own the knowledge function; keeping the knowledge centre and internal Q&A current, accessible, and self‑serve
• Define what “great” looks like for People Operations at a high‑growth fintech, and shape the future operating model as we expand into new markets over the next 12–24 months

What You'll Need

• 8+ years in a high‑performing, analytical environment; consulting, business operations, finance, or a fast‑growing startup, including experience leading a function or team
• Strategic and transformative mindset; you are capable of rethinking traditional processes to drive organisational change and deliver long‑term business impact
• Strong track record of building systems and processes from scratch and owning them at scale
• Highly analytical; comfortable building dashboards, working with data, and using metrics to drive decisions
• AI‑native in your approach; you actively use AI tools to work faster, build smarter, and automate what doesn’t need to be manual
• Excellent communication and stakeholder management skills; able to work across functions and influence others
• Proven people leadership; you’ve built, managed, and developed high‑performing teams, and can set direction, coach, and hold a high bar
• This is a fully office‑based role, requiring attendance in the office five days per week. Candidates should be comfortable working on‑site full‑time and value the collaboration and pace of an in‑person environment.

Also You Are

• Outgoing – you love speaking to people and enjoy building meaningful relationships
• Execution Oriented – we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation
• Mission Oriented – you are passionate about working for a net positive organisation / tech for good
• Organised – you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven – you thrive in a fast‑paced, target oriented company

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.