People Operations Generalist

London Film Academy; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

25 days of annual leave

5% employer pension contribution

Private Health Insurance

Continuing professional development days

Job summary

A prestigious film education institution in London is looking for a People Operations Generalist to manage the HR operations. This full-time role will handle the employee lifecycle from recruitment to offboarding, ensuring compliance and promoting a positive workplace culture. The ideal candidate will have HR generalist experience, strong communication skills, and a CIPD level 5 qualification. Benefits include up to 30 days of annual leave, a 5% pension contribution, and professional development opportunities. Salary ranges from £35k to £45k per annum.

Qualifications

• 5+ years of HR experience in a fast-paced environment.
• Track record in managing HRIS and ATS systems.
• Proven ability to oversee performance management processes.

Responsibilities

• Manage full life cycle of staff and tutors from recruitment to offboarding.
• Coordinate employee development and performance management.
• Ensure HR compliance and maintain a positive workplace culture.

Skills

Relevant HR generalist experience

CIPD level 5 qualified or equivalent experience

Experience in coordinating employee journey

Strong managing-up skills

Excellent written and spoken communication skills

Job description

London Film Academy (LFA) is renowned worldwide for its excellence in film education. We are immensely proud to see our graduates thrive and build distinguished careers in both TV and film across the globe.

We are seeking an experienced People Operations Generalist to serve as the standalone HR point of contact for all LFA employees and tutors. This role will oversee the full employee lifecycle, from recruitment and onboarding, through performance management to offboarding, while ensuring HR compliance and fostering a positive, high‑performing workplace culture.

Key Accountabilities

• Full life cycle of staff and tutors (recruitment, onboarding, employee development, reviews, and offboarding coordination)
• Staff engagement and Employee Relations (ER)
• HR-related data capture and processing
• HR best practice and compliance

Full life cycle of staff and tutors

• Recruiting and administration of ATS, working closely with other departments and teams to oversee the recruitment of all employees, including drafting job descriptions, preparing advertisements, shortlisting candidates, interviewing and interview coordination
• Prepare and issue employment contracts and the Staff Handbook
• Onboard and collaborate with all other departments to oversee the induction and onboarding process of all new employees – from pre‑induction to key milestones such as first day and check‑ins throughout the first six months
• Coordinate and facilitate the active use of the performance management software (Teamflect) for all objectives setting, business as usual (BAU) and values‑based reviews
• Plan and schedule staff training in line with the Talent Development processes
• Support and process personal development for employees
• Provide company‑wide benchmarking salary data for annual pay reviews and present it to the Senior Managers
• Support the administration of the annual pay review process
• Oversee the offboarding of an employee in the event of leaving LFA
• Oversee tutor lifecycle, taking into account their freelance status

Staff Engagement and Employee Relations (ER)

• Follow the policies and procedures in the Staff Handbook, proactively oversee the fair handling of ER issues
• Work closely with line managers, assisting in understanding and implementing policies and procedures
• Arrange LFA social events, celebrations and milestones
• Lead internal HR communications
• Manage the LFA HR inbox
• Monitor the Complaints, Appeals and Safeguarding inbox
• Manage the team engagement platform (LFA Staff Hub)

HR-related data capture and processing

• Administration of Application Tracking System (ATS)
• Report payroll and ensure all new and existing employees have the correct pay and benefits
• Ensure all confidential HR-related documentation is securely and accurately filed on SharePoint and BrightHR (HRIS)
• Oversee the accuracy of BrightHR data and information
• Manage and oversee the accurate recording of absence, holiday requests, sick leave and all other forms of absence

HR Best Practice and Compliance

• Review and recommend benefits to Senior Managers and Joint Principals
• Monitor diversity, check references and other necessary background checks (including DBS) during recruitment
• Oversee the accuracy of the Staff Handbook, updating policies and processes in line with changes to employment law legislation
• Communicate Staff Handbook updates on the shared platform
• Cross‑reference with the Finance Manager for the HR budget, expenses and payroll
• Conduct HR and people processes audits

Essential Skills

• Relevant HR generalist experience
• CIPD level 5 qualified or equivalent experience
• Experience working in a busy and constantly changing environment
• Experience in coordinating employee journey
• Attention to detail
• Strong managing‑up skills
• Excellent written and spoken communication skills
• Experience in managing HRIS and ATS
• Experience in customer service

Desirable

• Experience in L&D
• Experience in ER matters such as grievances or disciplinaries
• Experience in coordinating payroll
• Experience in Higher Education

As part of your application

Please include a brief cover letter. In the letter we would appreciate hearing why you believe you are a great fit for this position, highlighting the essential skills and experience mentioned above with specific examples.

Note that the successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding. Employment will be subject to a satisfactory outcome of this process.

Benefits

• 25 days of annual leave per annum (pro rata), increasing by one additional day after each year, up to a maximum of 30 days + bank holidays
• Pension scheme with a 5% employer contribution
• Continuing professional development days (CPD)
• Private Health Insurance
• Employee Assistance Programme (EAP)
• Use of on‑site cinema for private screenings
• Cinema membership
• Cycle to work and Tech & Home schemes

Role Details

• Hours of work: full‑time, 37.5 hours per week, Monday to Friday
• Hybrid style of working, with at least three days a week on site at 52a Walham Grove, London SW6 1QR
• Salary: £35k‑£45k per annum

Application deadline: 6th March 2026

Initial phone call: Week of 9 March 2026

In‑person / online interview: Weeks of 16 and 23 March 2026

Start date: As soon as possible

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We are unable to offer visa sponsorship for this role. All candidates must be able to provide proof of right to work in the UK.

We value diversity and welcome applications from members of underrepresented groups.