Senior HR Manager

The Small HR Company; Greater London; Hybrid; GBP 54,000 - 66,000; Full time

Job summary

A consultancy focused on HR services is seeking a Senior HR Manager to deliver high-quality HR support. This role involves managing employee relations, providing HR advice, and collaborating with clients and team members. The ideal candidate will have significant HR experience and knowledge of UK employment law, and be digitally confident. The position is hybrid, with a salary of up to £60,000, offering opportunities for growth and exposure to complex client projects.

Qualifications

• Strong HR generalist experience, ideally in consultancy or professional services.
• Proven experience managing employee relations cases independently.
• Comfortable working with digital platforms.

Responsibilities

• Manage a range of employee relations matters, including disciplinaries.
• Act as the day-to-day HR contact for retained clients.
• Work collaboratively with HR Consultants and internal colleagues.

Skills

HR generalist experience

Managing employee relations cases

Knowledge of UK employment law

Digital systems proficiency

Tools

Microsoft Teams

HubSpot

Job description

Contract: Fixed-term contract (6–12 months), with potential to become permanent

Location: London (hybrid working) with regular travel

Salary: Up to £60,000 (dependent on experience)

The Role

As our business continues to grow, we are looking to appoint a Senior HR Manager to support the delivery of high-quality HR services to our clients.

This is a hands‑on, client‑facing role focused on managing day‑to‑day HR delivery, leading employee relations matters, and working closely with the Founder, Business Coordinator and HR Adviser to ensure work is delivered consistently, confidently and in line with agreed standards.

You will play a key role in supporting retained clients, contributing to complex cases, and helping maintain strong relationships across the consultancy.

This role is ideal for someone who is commercially minded, adaptable, and enjoys working with independence and trust, while contributing to a close, collaborative and purpose‑driven team.

Key Responsibilities

HR Delivery & Employee Relations

• Manage a broad range of employee relations matters, including disciplinaries, grievances, absence and performance issues
• Lead investigations and support complex ER cases under senior guidance
• Provide clear, pragmatic and commercially‑aware HR advice
• Ensure advice aligns with agreed frameworks, tone and best practice

Client Support & Delivery

• Act as a day‑to‑day HR contact for retained clients
• Build trusted relationships with key stakeholders
• Support discovery conversations and client meetings where appropriate
• Deliver HR projects within agreed scope, timelines and expectations

Team & Consultant Collaboration

• Work collaboratively with HR Consultants, Associates and internal colleagues
• Contribute to quality assurance and peer review processes
• Escalate risks, concerns and complex issues appropriately
• Support knowledge‑sharing and capability development across the team

Systems, Processes & Documentation

• Confidently use and adopt digital systems to manage HR delivery and client work
• Maintain accurate and compliant client records
• Contribute to the development and improvement of templates and guidance
• Support consistent ways of working across the consultancy

What We’re Looking For

Experience

• Strong HR generalist experience, ideally within consultancy, professional services or multi‑client environments
• Proven experience managing employee relations cases and investigations independently
• Experience supporting multiple clients or stakeholders simultaneously
• Sound knowledge of UK employment law and best practice
• Experience working within creative, media, entertainment or similarly fast‑paced industries is desirable
• Comfortable working with modern digital platforms including Microsoft Teams, HubSpot, time‑tracking and proposal creation tools

Capability & Approach

• Confident handling ER matters with appropriate judgement and escalation
• Highly organised and comfortable managing competing priorities
• Commercially aware and mindful of delivery effort and scope
• Digitally confident, systems‑literate and detail‑focused
• Professional, pragmatic and solutions‑oriented in approach

Why This Role

• Opportunity to develop within a growing and respected consultancy
• Exposure to varied and complex client work
• Strong support from senior leadership
• Clear progression pathway to more senior delivery and leadership roles
• Opportunity to build specialist expertise in creative and production‑led environments

Ready to Join Us?

If you’re proactive, organised and excited about doing work that genuinely makes a difference, we’d love to hear from you. Click here to apply.

This role is suited to experienced HR professionals looking for flexible, meaningful work within a collaborative consultancy. Our three-stage application process is simple and transparent, and we’ll stay in touch throughout.