People Operations Coordinator (FTC)

Pacific Life Re; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in reinsurance seeks a People Operations Coordinator for a fixed-term contract. This dynamic role involves managing employee lifecycle processes for approximately 1,000 employees, fostering an engaging employee experience and supporting diverse global projects. With a focus on people operations excellence, you'll collaborate with teams across multiple regions, ensuring smooth operational processes while also contributing to innovative People initiatives.

Benefits

Stakeholder Pension Scheme

Life Assurance

Subsidised Gym Membership

Private Medical Insurance

Season Ticket Loan

Eye Care

Employee Assistance Programme

Group Income Protection

Wellness Benefits

Qualifications

• Experience in People/HR administration or operations in a global environment.
• Strong systems knowledge, especially Workday and Microsoft 365 tools.
• Excellent organizational and time management skills.

Responsibilities

• Coordinate activities across the full employee lifecycle including onboarding and payroll.
• Support employee journey and ensure accurate employee data.
• Manage benefit enrolments and contribute to global projects.

Skills

People Operations

Organizational skills

Communication

Attention to detail

Proactive mindset

Education

Degree-level education or equivalent experience

Tools

Workday

Microsoft 365

Job description

Job Title

People Operations Coordinator (FTC)

Job Description

The Role

Are you ready to make an impact in a truly global, fast-paced, and people-first environment? This is your opportunity to join a dynamic team that’s passionate about shaping exceptional employee experiences across continents!

As an integral part of our Global People Operations team, you’ll be the go-to expert for all things related to the employee lifecycle—supporting around 1,000 employees, with half based in the UK. From onboarding to offboarding and everything in between, you’ll ensure our people processes run smoothly and efficiently.

You’ll be the first point of contact for employees and managers, delivering outstanding support through Workday Help (our Case Management System). Your attention to detail will help keep our People systems accurate and up to date, ensuring a seamless experience for everyone.

Collaboration is key—you’ll work closely with both our London-based and global People teams to deliver a professional, trusted People function that empowers leaders and supports our mission of organizational excellence.

That’s not all! Beyond your day-to-day responsibilities, you’ll have the chance to dive into exciting global projects—from benefits reviews and process automation to DE&I initiatives and strategic transformation efforts. If you’re curious, proactive, and ready to challenge the status quo, this role is your platform to grow and thrive.

The Team

We’re growing our Global People Operations team and are excited to welcome a new People Operations Coordinator to our London hub! As part of a dynamic team of six based across London and Singapore, you’ll play a key role in supporting approximately 1,000 employees across the UK, Canada, Bermuda, and the APAC region (including Singapore, Australia, Japan, Korea, and China). Our team thrives on a balance of global collaboration and local autonomy, working together on cross-regional initiatives while also driving impact within our individual markets.

Who are we?

At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team, comprising some of the best minds in the industry, is not afraid to disrupt and challenge industry thinking to provide the best Life, Critical Illness, Income Protection, Hospital Cash and Longevity products and services possible.

Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. We pursue personalised, bespoke solutions for every one of our clients and our commitment to cutting-edge technology reflects our ambition to offer the most sophisticated answers to the most challenging reinsurance questions. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia and a new global HQ in Bermuda.

With over 900 employees across the globe, we take pride in our ‘family’ culture, underpinned by our Principles and Behaviours, providing an environment where everyone can grow and develop. We are equally proud of the security and freedom we possess from having the backing of our parent company Pacific Life. With a heritage of more than 150 years, Pacific Life provides strength and resilience to our business which enables us to bring our fresh and dynamic approach to the marketplace.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

The Duties

People Operations

• Support the employee journey– Coordinate activities across the full employee lifecycle, including onboarding, internal changes, and leavers, using Workday and other tools.
• Welcome new joiners– Facilitate face-to-face inductions and ensure new employees feel informed and supported from day one.
• Maintain accurate records– Keep employee data up to date in our People systems, ensuring consistency and compliance.
• Improve how we work– Contribute to reviewing, refining, and updating People processes, templates, and forms.
• Administer employee benefits– Manage benefit enrolments, updates, and removals with care and attention to detail.
• Prepare for payroll– Compile and verify documentation to support timely and accurate monthly payroll submissions.
• Update internal resources– Refresh People content on our intranet to keep employees informed and engaged.
• Coordinate key life events– Oversee parental leave processes and support the delivery of our Long Service Awards.
• Maintain documentation– Assist in reviewing and updating People policies, quick reference guides, and SOPs.
• Liaise with vendors– Coordinate with third-party providers, including background screening services.
• Contribute to projects– Participate in global People initiatives, bringing fresh ideas and a proactive mindset.
• Track and report– Assist in producing People Operations metrics and reports to support data-driven decisions.

Skills/Experience

We’re looking for someone who brings a strong foundation in People Operations, a proactive mindset, and a passion for continuous improvement. You’ll thrive in this role if you have:

• Experience in People/HR administration or operations, ideally in a fast-paced, global environment
• Strong systems knowledge, including Workday (or similar HRIS), Microsoft 365 (especially Teams, Excel, PowerPoint, Word), and ideally SharePoint
• A process-driven mindset, with a genuine interest in operational excellence and improving how things work
• Confidence working independently, with the ability to research, recommend, and support the implementation of tools, policies, and procedures
• Excellent organisational and time management skills, with the ability to prioritise and take initiative
• Strong communication and interpersonal skills, both written and verbal
• High attention to detailand a commitment to delivering quality work
• Adaptability and flexibility, including working across time zones and with geographically dispersed teams
• Discretion and professionalism, with a customer-focused approach and respect for confidentiality
• A degree-level educationpreferred (or equivalent experience)
• Bonus pointsfor exposure to People operations in Singapore, Canada, or Australia

This role is a 7 month's FTC

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

• Stakeholder Pension Scheme

• Life Assurance

• Subsidised Gym Membership

• Private Medical Insurance

• Season Ticket Loan

• Eye Care

• Employee Assistance Programme

• Group Income Protection

• Wellness Benefits

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values