People Operations Coordinator

KBR; Leatherhead; On-site; GBP 26,000 - 38,000; Full time

Job summary

KBR Leatherhead is seeking an HR Operations Coordinator to deliver accurate, customer-focused HR services across the employee lifecycle. You will support core HR processes, maintain records, and resolve queries, helping to create a positive employee experience.

The role offers exposure to HR systems, data management, and process improvement, with opportunities to develop expertise in Workday and related technologies while contributing to operational excellence within the People function.

Qualifications

• Strong organisational skills and ability to manage multiple priorities.
• Excellent attention to detail and data accuracy.
• Strong written and verbal communication with confidentiality.
• Proficient with Microsoft Office applications.
• Experience in HR administration or HR operations is desirable.

Responsibilities

• Provide administrative support across the employee lifecycle, including onboarding and offboarding.
• Prepare and issue employment contracts and HR documentation.
• Maintain accurate employee records and update HR systems.
• Support payroll through timely processing of employee changes.
• Handle absence management, probation reviews, and other HR processes.
• Respond to employee and manager queries with timely resolutions.
• Monitor shared HR inboxes and manage requests within service levels.
• Assist with administration of employee benefits and related documentation.
• Ensure compliance with employment law, policies, and GDPR.
• Identify process inefficiencies and propose improvements.

Skills

Organisational skills

Attention to detail

Communication skills

Confidentiality

Microsoft Office

Education

CIPD qualification or working towards

Tools

Workday

Job description

The HR Operations Coordinator plays a key role in delivering an efficient, accurate, and customer-focused HR service across the employee lifecycle. Responsible for supporting core HR processes, maintaining employee records, and resolving employee queries, the role ensures a positive employee experience while maintaining high standards of data accuracy, compliance, and service delivery. This role provides an excellent opportunity for an individual looking to build a career in HR Operations. Alongside delivering high-quality administrative and employee lifecycle support, the successful candidate will be encouraged to develop expertise in HR systems, data management, process improvement, and operational excellence, creating a strong foundation for future growth within the People function.

Responsibilities

• Provide high-quality administrative support across the employee lifecycle, including onboarding, contractual changes, and offboarding.
• Prepare and issue employment contracts, offer letters, employment-related correspondence, and HR documentation.
• Maintain accurate employee records and update HR systems, ensuring data integrity at all times.
• Support payroll processes through timely and accurate processing of employee changes.
• Administer absence management, probation reviews, and other employee-related processes.
• Manage and respond to employee and manager queries, providing timely resolution and escalating where appropriate.
• Monitor shared HR inboxes and action requests within agreed service levels.
• Support the administration of employee benefits and associated documentation.
• Ensure compliance with employment legislation, company policies, and data protection requirements.
• Identify process inefficiencies and opportunities for improvement, proposing practical solutions to enhance service delivery and operational effectiveness.
• Contribute to continuous improvement initiatives, supporting the development of efficient, scalable, and customer-focused HR processes.

Requirements

• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills.
• Ability to manage confidential information with discretion.
• Comfortable working with defined processes, procedures, and detailed administrative tasks.
• Proficient in Microsoft Office applications.

Desirable

• Experience working in a customer service, administration, operations, shared services, or support environment.
• Previous HR administration or HR Operations experience.
• CIPD qualification or working towards a CIPD qualification.
• Experience using HR systems such as Workday.

Knowledge & Skills

• A genuine interest in developing a career within HR Operations, Shared Services, or People Systems.
• Curiosity and a desire to understand how HR processes, systems, and data support the employee lifecycle.
• Strong customer service mindset with a commitment to delivering an excellent employee experience.
• Understanding of the importance of data quality, reporting, and process governance within HR Operations.
• Interest in HR systems and data management, with a willingness to develop expertise in Workday and related people technologies.
• Strong problem-solving and relationship management skills.
• Basic analytical skills with the ability to interpret data, identify trends, and support informed decision-making.
• Ability to learn new systems, technologies, and processes quickly.
• Awareness of process improvement methodologies and continuous improvement principles (desirable).
• Working knowledge of UK employment legislation and GDPR principles (desirable).

Behaviours

• Customer-focused and service-oriented.
• Curious, proactive, and eager to learn.
• Collaborative and team player.
• Positive and solution focused.
• Organised, accountable, and detail oriented.
• Committed to continuous improvement and operational excellence.

The successful candidate must have the right to work in the United Kingdom and will be required to obtain and maintain BPSS security clearance.

KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future. We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver. KBR is looking for an HR Operations Coordinator to work in our Leatherhead offices. When you become part of the KBR team, your opportunities are endless. Through collaboration with our customers, we're defining tomorrow's challenges, then providing the solutions and services to overcome those challenges, always maintaining our commitment to total safety and reliability. At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis. Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services. As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.