People Operations and Analytics Manager

The Business of Fashion; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a dynamic People Operations and Analytics Manager to enhance employee experiences. This pivotal role involves leveraging data and systems to optimize HR processes while fostering a people-first culture. You will drive initiatives across the employee lifecycle, from onboarding to compliance, and provide actionable insights through data analytics. Join a small but agile team that values inclusivity and operational excellence, where your contributions will directly impact the organization’s performance and employee satisfaction. If you are passionate about HR and thrive in a hybrid work environment, this opportunity is perfect for you.

Benefits

Flexible working hours

Remote work options

Employee development programs

Health and wellness initiatives

Qualifications

• Experience with HR information systems, particularly HiBob, is a plus.
• Strong analytical and presentation skills are essential.

Responsibilities

• Act as the first point of contact for employee queries and support.
• Manage employee benefit schemes and run key programs for onboarding.
• Produce reports and insights for the People team and leadership.

Skills

Analytical Skills

Communication Skills

Problem-Solving

Organizational Skills

Numeracy Skills

People Management

Education

Bachelor's Degree

HR Certification

Tools

HiBob

Microsoft Excel

Microsoft PowerPoint

Google Sheets

Job description

Overview

The Business of Fashion is seeking a highly organised, analytical and people-centric People Operations and Analytics Manager to join the BoF People team. As BoF’s People Operations and Analytics Manager, you will drive a positive employee experience through the whole employee lifecycle by using our systems, data and policies to enable all team members to do their best work, and as a direct result drive our overall business performance in line with our ambitious goals.

This is an exciting opportunity to join a small but agile People team that is genuinely focused on providing an exceptional employee experience rooted in a people-first, human centric approach. In your role as People Operations and Analytics Manager, you will have the opportunity to own the analysis and reporting on key people metrics, influencing how decisions are made, while maintaining autonomy and responsibility in delivering a best-in-class day-to-day employee experience for our global team. This is a hybrid position, which will require a blend of in-office and remote working.

Who Are We?

The Business of Fashion is recognised around the world for its authoritative, analytical point of view on the global fashion and beauty industries. Our mission: to open, inform and connect the global fashion and beauty industries.

Serving more than 100,000 paying members in more than 125 countries, The Business of Fashion combines independent, agenda-setting journalism with practical business advice, online learning, career-building tools and immersive events, powering positive change in fashion and the wider world.

Over time, our pioneering approach has made BoF the fashion industry’s leading source of business intelligence, and one of its most respected and influential voices, simply because you won’t find BoF’s original reporting, analysis and advice anywhere else. The Business of Beauty brings the same kind of agenda-setting coverage to the beauty and wellness space. Today, our talented team of correspondents, editors, analysts, engineers, designers, marketers and more numbers more than 100 people in London, New York, Los Angeles, Paris and Milan.

Commitment to Diversity

BoF is committed to building a diverse workforce and we are proud to be an Equal Opportunities employer. All applicants and employees receive equal treatment regardless of race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, gender, age, disability, marital or civil partner status, pregnancy or maternity.

Commitment to Inclusivity

BoF is committed to building an inclusive environment where everyone can bring their authentic selves to work and reach their full potential within their roles using a growth mindset. We are committed to creating an inclusive culture for our employees globally.

Commitment to Accessibility

BoF is committed to providing an accessible environment for all applicants throughout any stage of the recruitment process, by removing any barriers to ensure we offer a process that gives all of our applicants an opportunity to shine.

We will work with you to understand what adjustments you may need in the recruitment process to ensure you are able to perform at your best and we want to create a safe space to support this. Should you require any particular adjustment to be made, please let the Talent Specialist who is managing your application know when you are contacted for an interview, so we can consider how best we can support you with this.

What we need you to do

The People Operations and Analytics Manager will act as the first point of contact for BoF team members, with a focus on creating a safe and welcoming space in line with our core values. You will have responsibility for running key programs within the employee lifecycle, including onboarding and off-boarding, and you will look for opportunities to align our HR information operating system, HiBob, with our strategic objectives, empowering the team to leverage technology to deliver a better employee experience through the combination of meaningful data and a human-centric approach.

To be successful in this role, you will:

• Act as the first point of contact for all employee queries. Providing guidance, documentation and support to our global team regarding BoF’s approach to creating a people-first, human centric workplace
• Proactively manage BoF’s employee benefit schemes in the UK and USA [New York], with a focus on onboarding, off-boarding and cyclical review cycles
• Become BoF’s HR information system (HiBob) super user, optimising the platform to drive efficiencies while leveraging timely data and insights in line with strategic objectives
• Own quarterly reporting on key employment data, producing reports, presentations and insights for the People team and Senior Leadership Team. Where required, partner closely with the People team to create impactful presentations based on team needs.
• Design and implement new people metric reporting dashboards to enable our People team and Senior Leaders to fully utilise the data available
• Analyse data and provide actionable insights of our various employee listening surveys, including but not limited to, onboarding surveys, exit surveys, engagement surveys, DE&I Surveys
• Own BoF’s People Team compliance, running the annual audit across different platforms and ensuring all employee paperwork and documentation is up to date
• Take ownership of various systems and platforms to ensure; that they work seamlessly with one another; that access rights are correctly maintained during onboarding and off-boarding, and that HR workflows are continuously optimised to improve the employee experience.
• Act as the project manager for the People Team, ensuring there are RACIs in place across all key processes and projects are delivered on time

Who you are:

As an incredibly organised individual who strives for operational excellence and continuous improvement, you are known for your outstanding communication skills, analytical mindset and unflappable demeanour. You genuinely enjoy building meaningful connections with people, and seek out opportunities to connect with global colleagues as a way of rostering an inclusive hybrid culture. Entrepreneurial in mindset and thriving in fast-paced environments, you are passionate about what you do and have a meticulous eye for detail.

You should demonstrate:

• Exceptional verbal and written communication skills
• Outstanding analytical and numeracy skills with the ability to build easy to understand and effective presentation decks
• Experience in working with an HR information platform, HiBob would be an asset
• International HR experience, such as working with the US, would be an asset
• Advanced proficiency in the use of Microsoft Excel and PowerPoint and Google Sheets
• Consistent professionalism in a fast-moving environment while maintaining a positive and proactive attitude
• Excellent problem-solving at all times, fostering great relationships around the business to enable swift resolutions
• Relentless focus on providing an exceptional people-first, human-centric employee experience

You’ll Know You’re Successful When…

• You have built a solid network throughout BoF and are known for executing collaboratively, smoothly and efficiently
• You provide timely and consistent insights derived from our People data, allowing senior leadership to make better, more informed decisions
• You have aligned BoF’s people team platform capabilities with our overall strategic objectives
• Hiccups are practically non-existent owing to your high attention to detail but, if they do occur, your proactive problem-solving skills and ability to perform well under pressure mitigate the impact