People Operations Advisor

Splendid Hospitality Group; Watford; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

EAP

Hotel room discounts

Food discounts

Life Assurance

Car salary sacrifice

Wage access (Stream)

Pension auto-enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a People Advisor to join the People Team. Based at our Watford head office, the role is permanent and hybrid, with four days on-site and occasional travel.

You will provide practical HR guidance, maintain records, support systems, onboarding and data reporting, ensuring policies are applied consistently. You will bring at least two years of HR advisory experience, a CIPD Level 5 or equivalent, and strong knowledge of ER, employment law, compliance and HR

Qualifications

• At least 2 years’ HR advisory experience, with CIPD Level 5 or equivalent.
• Good understanding of employee relations, employment law, compliance and HR systems.
• Strong organisational skills and ability to manage multiple priorities.
• Able to build trusted relationships with People Managers and colleagues.

Responsibilities

• Deliver day-to-day People Operations support and respond to queries with a high-quality service.
• Be the go-to for People queries and escalate complex matters as needed.
• Maintain ER records, track cases and support managers to apply policies consistently.
• Keep employee records and People data accurate, support reporting and compliance.
• Coordinate onboarding, documentation and induction with Talent and L&D.
• Coordinate training and ensure access to learning platforms.
• Support monthly People KPI reporting with Talent, L&D and People Business Partners.
• Identify opportunities to improve People processes and Ways of Working.
• Manage key People administration and keep intranet content up to date.

Skills

HR advisory

CIPD Level 5

Employment law

HR systems

Organised & agile

Relationship building

Collaborative

Proactive solutions

Sound judgement

Education

CIPD Level 5 or equivalent

Job description

People Advisor

Department: People Team

Employment Type: Permanent

Location: Regal Way - Watford

Compensation: £30,000 - £34,000 / year

Description

Imagine being at the heart of a People function that makes a real difference. Reporting to the People Operations Manager, you’ll help deliver a smooth, consistent and high-quality People service across our business.

You’ll be a go-to for managers and team members, providing practical guidance, keeping processes on track and ensuring our policies are applied consistently. From maintaining accurate records to supporting our People systems and finding smarter ways of working, you’ll help make every People experience a positive one.

Working collaboratively with the wider People team, you’ll bring a proactive, solutions-focused approach, a keen eye for detail and a genuine passion for making things better every day.

This is a hybrid role based at our Head Office in Watford, with an expectation of 4 days per week on-site. Occasional travel across our locations, including overnight stays, may also be required.

What You Will Do In This Splendid Role:

• Deliver Brilliant People Support: Provide day-to-day support across People Operations, responding to queries and ensuring a consistent, high-quality service.
• Be the Go-To for People Queries: Manage incoming queries, resolving issues where possible and escalating more complex matters to the appropriate People team colleague.
• Support Employee Relations: Maintain accurate ER records, track cases and support managers with guidance to ensure cases are handled consistently and in line with company policies.
• Keep Our People Data Accurate: Maintain up-to-date employee records and People systems, supporting reporting, compliance and data integrity.
• Create a Great Start for New Joiners: Coordinate onboarding, documentation and induction activities, working closely with Talent and Learning & Development.
• Support Learning & Development: Coordinate training activities and help ensure team members have access to the right learning platforms and resources.
• Turn Data Into Insights: Support monthly People KPI reporting in collaboration with Talent, L& D and People Business Partners.
• Make Things Better Every Day: Identify opportunities to improve People processes, enhance service delivery and champion our Ways of Working.
• Keep Our People Resources Up to Date: Manage key People administration, including contract amendments and compliance documentation, and maintain relevant, accessible content on our People intranet.

What Makes You Splendid

• HR Experience: At least 2 years’ experience in an HR advisory role, with or working towards a CIPD Level 5 qualification or equivalent Associate-level membership.
• People Knowledge: A good understanding of employee relations, employment law, compliance and HR systems.
• Organised & Agile: Confident managing competing priorities, maintaining accuracy and meeting deadlines.
• Relationship Builder: Builds trusted relationships with People Managers and colleagues, providing approachable and effective support.
• Collaborative: Works closely with the wider People team to deliver a seamless, consistent service.
• Proactive & Solutions-Focused: Looks for opportunities to improve processes, enhance employee experience and embrace new ways of working.
• Sound Judgement: Knows when to resolve queries, offer guidance or escalation, ensuring policies are applied consistently.

We live by our values, and we’d love you to bring them to life every day:

• Nimble – You’re adaptable, proactive and comfortable managing changing priorities in a fast-paced environment.
• Honest – You act with integrity, handle sensitive information with discretion and communicate openly and transparently.
• Brilliant – You take pride in delivering accurate, high-quality People support and are always looking for ways to improve.
• Open – You’re approachable, inclusive and collaborative, building trusted relationships and creating positive experiences for our people.

Our Splendid Benefits

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.