People Operations Advisor

Eversheds Sutherland; Birmingham; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working model

Flexible working

Health & wellbeing support

Diversity & inclusion

Career development programs

Job summary

Eversheds Sutherland in Birmingham is seeking a People Operations Advisor to join the International People Operations team. This hybrid role requires 3 days on-site in the Birmingham Office and focuses on delivering high-quality HR support across the employee lifecycle.

You will collaborate with HR Business Partners to ensure policy compliance, drive improvements, and provide proactive advice to managers and staff.

Qualifications

• Previous experience in a HR Advisory, HR generalist or People Operations role.
• Significant experience of providing advice, guidance and support to managers and employees.
• Excellent attention to detail and a commitment to delivering high-quality, accurate work.
• Ability to effectively prioritise and manage a varied workload in a fast-paced environment.
• Demonstrable stakeholder management and relationship-building skills.
• A proactive, solutions-focussed approach to problem solving.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally.
• Enjoys identifying opportunities to improve processes and ways of working.
• Proficiency in HR systems and Microsoft Office applications, particularly Word and Excel.

Responsibilities

• The purpose of this role is to provide proactive, high-quality People advice and support across the full employee lifecycle.
• Working closely with the HR Business Partner team and wider People function, you will play a key role in delivering an exceptional employee experience, ensuring compliance with policy and legislation, and supporting managers to effectively manage their people responsibilities.
• We are continually looking for smarter and more efficient ways of working, so you'll be encouraged to share ideas, challenge existing processes and contribute to continuous improvement initiatives across the People function.
• Building strong relationships will be essential, as you'll work closely with HR Business Partners, managers and colleagues across the business to deliver a seamless and customer-focused service.
• You will be responsible for a broad range of People activities, including but not limited to: acting as a first point of contact for People-related queries, providing advice and guidance on policies, procedures and employee lifecycle processes, or referring matters to the appropriate specialist team where required.
• Providing advice, coaching and guidance to line managers on a range of employee relations matters, including probation, performance management, absence management, flexible working requests and fixed-term contract endings.
• Supporting the Employee Relations team with disciplinary and grievance processes.
• Supporting the HR Business Partner and Employee Relations teams with projects, process improvements and other ad hoc initiatives.
• Managing the leaver process from initiation through to completion, liaising with managers and coordinating activity with the People Operations Offboarding team.
• Collaborating with immigration advisors to effectively manage a portfolio of immigration compliance processes, including visa and right to work expiry cases from initiation through to resolution.
• Coordinating all People-related aspects of Data Subject Access Requests (DSARs), ensuring deadlines are met and maintaining regular communication with the Governance & Compliance team.
• Managing employee lifecycle activity for colleagues within the People function, including onboarding, offboarding and family leave processes.
• Undertaking peer quality checks to ensure all communications and outputs are accurate, consistent and delivered to a high standard.

Skills

HR advisory

HR generalist

stakeholder management

attention to detail

communication skills

MS Office

Excel

Tools

HR systems

Microsoft Word

Microsoft Excel

Job description

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We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities - and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.

What to expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too.

Our team

A fantastic opportunity has arisen for a People Operations Advisor to join the International People Operations team based in Birmingham city centre. This is a hybrid role, with a current requirement of working 3 days on site in the Birmingham Office.

Eversheds Sutherland prides itself on being a great place to work. The People Operations team is a HR Shared Service which is at the very heart of the employee experience. You will work as part of a professional and energetic team that is at a pivotal point of change, introducing new technology to enhance our People service delivery. You can expect to get involved right across the spectrum of HR activity to make a real difference to our business. You can expect to achieve professional satisfaction by using your skills to the full.

Role and key responsibilities

The purpose of this role is to provide proactive, high-quality People advice and support across the full employee lifecycle. Working closely with the HR Business Partner team and wider People function, you will play a key role in delivering an exceptional employee experience, ensuring compliance with policy and legislation, and supporting managers to effectively manage their people responsibilities.

We are continually looking for smarter and more efficient ways of working, so you'll be encouraged to share ideas, challenge existing processes and contribute to continuous improvement initiatives across the People function. Building strong relationships will be essential, as you'll work closely with HR Business Partners, managers and colleagues across the business to deliver a seamless and customer-focused service.

You will be responsible for a broad range of People activities, including but not limited to:

• Acting as a first point of contact for People-related queries, providing advice and guidance on policies, procedures and employee lifecycle processes, or referring matters to the appropriate specialist team where required.
• Providing advice, coaching and guidance to line managers on a range of employee relations matters, including probation, performance management, absence management, flexible working requests and fixed-term contract endings.
• Supporting the Employee Relations team with disciplinary and grievance processes.
• Supporting the HR Business Partner and Employee Relations teams with projects, process improvements and other ad hoc initiatives.
• Managing the leaver process from initiation through to completion, liaising with managers and coordinating activity with the People Operations Offboarding team.
• Collaborating with immigration advisors to effectively manage a portfolio of immigration compliance processes, including visa and right to work expiry cases from initiation through to resolution.
• Coordinating all People-related aspects of Data Subject Access Requests (DSARs), ensuring deadlines are met and maintaining regular communication with the Governance & Compliance team.
• Managing employee lifecycle activity for colleagues within the People function, including onboarding, offboarding and family leave processes.
• Undertaking peer quality checks to ensure all communications and outputs are accurate, consistent and delivered to a high standard.

Skills and experience

We're looking for someone who demonstrates the following:

• Previous experience in a HR Advisory, HR generalist or People Operations role.
• Significant experience of providing advice, guidance and support to managers and employees.
• Excellent attention to detail and a commitment to delivering high-quality, accurate work.
• Ability to effectively prioritise and manage a varied workload in a fast-paced environment.
• Demonstrable stakeholder management and relationship-building skills.
• A proactive, solutions-focussed approach to problem solving.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally.
• Enjoys identifying opportunities to improve processes and ways of working.
• Proficiency in HR systems and Microsoft Office applications, particularly Word and Excel.

What's in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We're fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.