Lead - Agile Delivery Manager

Costa Coffee; Wooburn Green; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Annual discretionary bonus

Smart pension with employer match

Costa Financial Support Fund

50% discount in Costa stores

Private medical cover

Job summary

Costa Coffee is reimagining coffee experiences and seeks a Lead Agile Delivery Manager to lead complex technology and business change across cross-functional teams and external partners in a hybrid setup at our Loudwater centre.

You’ll bring clarity to priorities, remove delivery barriers and help teams deliver valuable outcomes predictably, using Scrum, Kanban and hybrid delivery, while coaching teams and reporting to senior stakeholders.

Qualifications

• An experienced delivery leader with a strong track record of leading cross-functional teams or workstreams in technology.
• A pragmatic delivery manager who understands Scrum, Kanban and hybrid delivery, and knows how to adapt approaches to the needs of the team and the work.
• A confident facilitator and communicator who can bring together teams, senior stakeholders and external suppliers to make decisions and maintain momentum.
• Comfortable using delivery data to challenge assumptions, improve flow and predictability, and provide clear, decision-focused reporting.
• A supportive coach who builds ownership, handles competing priorities and creates a constructive environment for challenge and problem-solving.

Responsibilities

• Leading the day-to-day delivery of one or more workstreams, turning priorities into clear plans with visible outcomes, milestones and dependencies.
• Bringing together product, technology, business teams and external suppliers to manage commitments, hand-offs and delivery risks.
• Creating the conditions for cross-functional teams to deliver predictably, using agile principles and pragmatic delivery practices.
• Maintaining clear plans, risks, issues and reporting, providing leaders with timely insight and escalating where decisions or support are needed.
• Using delivery data and team feedback to improve flow, quality and predictability, while coaching teams to build ownership and continuously improve.

Skills

Delivery leadership

Cross-functional teams

Scrum

Kanban

Stakeholder management

Coaching

Job description

At Costa Coffee, we are what we craft.We’rereimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go –we’vegot you covered.

As Lead Agile Delivery Manager, you’ll lead complex technology and business change across cross-functional teams and external partners. You’ll bring clarity to priorities, remove delivery barriers and help teams deliver valuable outcomes predictably.

Our teams make a difference. Whetherthat’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but wehaven’tforgotten our roots.That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growingcommunities andhelp your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as aLead Agile Delivery Manager there’snever been a better time to join.

So, why Costa?

Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progressionand integrity, with somepretty brilliantperksto sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Andthat’snot all. Explore even more of ourperkshere: https://bit.ly/costaperks

We’repassionate about beinga great placeto work, where you can bring your unique self into our mix. Wefirmly supportdiversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Whatyou’lldo

Being aLead Agile Delivery Manager is about so much more than bringing our coffee to the world.It’syour chance to stir up real success – which meansyou’llbe:

• Leading the day-to-day delivery of one or more workstreams, turning priorities into clear plans with visible outcomes, milestones and dependencies.
• Bringing together product, technology, business teams and external suppliers to manage commitments, hand-offs and delivery risks.
• Creating the conditions for cross-functional teams to deliver predictably, using agile principles and pragmatic delivery practices.
• Maintaining clear plans, risks, issues and reporting, providing leaders with timely insight and escalating where decisions or support are needed.
• Using delivery data and team feedback to improve flow, quality and predictability, while coaching teams to build ownership and continuously improve.

Who you are

It’syour unique ingredientswe’reinterested in:

• An experienced delivery leader with a strong track record of leading cross-functional teams or workstreams in technology.
• A pragmatic delivery manager who understands Scrum, Kanban and hybrid delivery, and knows how to adapt approaches to the needs of the team and the work.
• A confident facilitator and communicator who can bring together teams, senior stakeholders and external suppliers to make decisions and maintain momentum.
• Comfortable using delivery data to challenge assumptions, improve flow and predictability, and provide clear, decision-focused reporting.
• A supportive coach who builds ownership, handles competing priorities and creates a constructive environment for challenge and problem-solving.

Where you’ll work:

Based at our Loudwater Support Centre, you’ll work in a hybrid way, spending three days a week in the office alongside colleagues to connect, collaborate and bring great ideas to life. It’s an exciting environment where you’ll partner with teams across the business to shape the future of our beverage innovation pipeline and help deliver the next generation of products our customers will love.

For any reasonable adjustments and general queries, please get in touch with the recruitment team.

Location

Davies Way
Wooburn Green
England
HP10 9QR
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ I was surprised by how entrepreneurial Costa feels, especially in the R&D and technical spaces. There’s a real openness to new ideas and a willingness to invest in long-term capability.”

“ Karolina KurekR&D Manager, Coffee Development