People Manager

McDonald’s; Tees Valley; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free meals on your break

Employee discounts

Health insurance

Career development

Overnight shift premium

Bonus potential

Long service rewards

Job summary

McDonald’s is seeking a People Manager to lead the people initiatives across restaurants, shaping workplace culture and embedding leading-edge people systems to enhance the employee experience. You will oversee workforce planning, recruitment and onboarding, while driving engagement through wellbeing programs and data-driven insights.

The role requires shift availability across weekdays and weekends, including early mornings, afternoons and evenings.

Qualifications

• Experience leading teams in retail, hospitality or customer-focused environments.
• Ability to design and embed people initiatives to improve engagement.
• Strong communication and confidentiality when handling sensitive information.

Responsibilities

• Lead workforce planning and recruitment activities.
• Implement onboarding, performance reviews and training across restaurants.
• Drive wellbeing and engagement through people development strategies.
• Use data insights to inform reporting and employee initiatives.
• Ensure compliance with employment laws and internal policies.
• Manage disciplinary processes and support ad hoc tasks as required.

Skills

Team leadership

Recruitment planning

Data-informed decisions

Effective communication

Tools

ATS oversight

MS Office (Word, Excel, PowerPoint, Teams, Outlook)

Job description

Looking for a role where your positivity, attention to detail, and teamwork make a real impact? At McDonald's, we're not just serving food, we're creating moments. As a People Manager, you'll play a pivotal role in shaping the workplace culture and driving initiatives that strengthen team engagement, while supporting the implementation and embedding of leading-edge people systems within our restaurants to enhance the employee experience whilst protecting and promoting our Brand. This role requires availability to work shifts across various days and times. To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings. What We Stand For At McDonald's, our employees are at the heart of everything we do. McDonald's is built on five core values: Serve, Inclusion, Integrity, Community, and Family. These values guide how we work together, how we treat our customers, and how we support each other. We're committed to creating a safe, respectful, and inclusive workplace where opportunity is open to all. What does a day as a People Manager look like? Your role will be operational with the ability to analyse information to inform actions to support the People Metric. As part of the wider operations team, you will lead on the people initiatives of the business. Your customers will range from staff in the restaurants, Business Managers, Consultants to outside contacts like recruitment sources, schools & colleges. Key Responsibilities include:

Key Responsibilities

• Manage workforce planning and recruitment, including ATS oversight and external campaign partnerships
• Implement people systems such as onboarding, performance reviews, and training across restaurants
• Lead people development strategies and foster a culture of wellbeing and engagement
• Use listening strategies and data insights to inform strategic reporting and drive people-focused initiatives
• Monitor trends and ensure compliance with employment law and internal policies (e.g. Absence, Discipline, Right to Work, Working Time Regulations, GDPR)
• Respond to people queries with up-to-date legislative knowledge, using initiative and problem-solving in daily interactions
• Lead by example in promoting a positive and inclusive workplace
• Act with integrity and professionalism, take ownership of your personal development, attend and host meetings, conduct investigations and disciplinary processes, and support with ad hoc tasks as required This position is open to people who have experience of managing people matrix while leading teams within the retail, hospitality, business or a customer focused environment. We're looking for individuals who:
• Demonstrate strategic thinking and execution skills to design and deliver initiatives that support the cultural journey
• Detail-oriented, curious, and resilient, with the confidence to challenge constructively
• Maintains discretion and professionalism when handling confidential and sensitive information
• Self-motivated and able to work independently with minimal direction
• Proficient in Microsoft Word, Excel, PowerPoint, Teams, and Outlook
• Communicates effectively with strong written and verbal skills We offer a rewards and benefits package designed to support you both at work and beyond, including:

Benefits

• Skills for life - Learn transferrable skills that will help you grow, whether you're full or part time.
• Employee Assistance Programme - Access counselling, mental health support, and helpful resources whenever you need them.
• Exclusive discounts - Save on shopping, travel, gym memberships, and more.
• Premium pay for some overnight hours - Extra reward for some of those late-night hours.
• Recognition and rewards - From Employee of the Month to long-service awards, we celebrate your contributions.
• Free meals on your break - Choose a meal from our restaurant menu while you recharge. (Can differ depending on location)
• Career development - Opportunities for career growth through, training, clear progression pathways and apprenticeships to help you build your future.
• And many other great benefits specific to your restaurant., perks
• Flexible Working Work hours that fit around you and life's surprises.
• wellness Employee Assistance Programme Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
• discounts Travel Enjoy staycations or trips abroad with discounts on travel fares.
• skills Gain Transferrable Skills Whether you're full-time or part-time, your role here will teach you skills for life.
• discounts Groceries & Food Employee meal discounts at work along with discounts on groceries at major supermarkets.
• wellness Emotional Health Support Supporting your mental and emotional wellbeing and coping with life events.
• perks Meals at Work You can choose food from our restaurant menu on your break and can even try the latest promotions.
• discounts Discounted Gym Memberships Stay fit and healthy with discounts on gym memberships.
• perks Financial Support Guidance on managing your finances and how to save for long term goals.
• discounts Books & Entertainment Access great discounts on PC and video games, magazines, books and music.
• perks Life Assurance Providing a tax‑free lump sum to your loved ones, helping reduce financial worries at a difficult time.
• discounts Fashion Get discounts at hundreds of major high‑street and online retailers.
• wellness Health Insurance Free health insurance that covers you and your family.
• discounts Health & Beauty From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
• recognition Employee of the month Recognising you for living our values through the great work you do.
• discounts Utilities Receive discounts at high‑street and online homeware stores.
• wellness Values Heroes We live by our values and we reward those who demonstrate our commitment to them.
• recognition Length of service Your length of service doesn't go unnoticed - we reward you with monetary benefits for long service.
• wellness Physical Health Support Helping you make healthy lifestyle choices and address health issues.
• recognition Bonus Potential Receive extra financial rewards for your hard work, in addition to your salary.
• allowance Premium Shift If you work overnights, between the hours of midnight and 5am, you'll earn extra pay.