Customer Experience Leader

McDonald’s; Maidstone; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free meals on break

Flexible working hours

Employee discounts

Career development

Overnight shift premium pay

Employee assistance programme

Job summary

McDonald’s is seeking a Customer Experience Leader to join our team in Maidstone. You will be the welcoming face for customers, maintaining cleanliness, answering queries, and supporting the restaurant management to improve the customer service experience.

You will work across weekdays and weekends, on shifts including early mornings, afternoons and evenings. No prior experience required; full training is provided, with opportunities to advance through the restaurant.

Qualifications

• No experience is required as full training will be given.
• Strong communication and hospitality skills are highly valued.
• Able to create a welcoming and inclusive environment for customers.

Responsibilities

• Create a warm and welcoming atmosphere and tailor hospitality to customer needs.
• Use customer feedback to identify opportunities and motivate the team.
• Navigate and manage customer areas, troubleshooting issues and improving the customer journey.
• Lift the mood of the team and inspire improved performance.
• Arrange events and promote new menu promotions to engage visitors.
• Follow training and company guidelines and maintain safety and hygiene procedures.
• Contribute as a respectful team member to a positive work environment.

Skills

Customer service

Communication skills

Hospitality

Job description

This role requires availability to work shifts across various days and times. To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings. Please only apply if you are able to meet these requirements. What We Stand For At McDonald's, our employees are at the heart of everything we do. McDonald's is built on five core values: Serve, Inclusion, Integrity, Community, and Family. These values guide how we work together, how we treat our customers, and how we support each other. We're committed to creating a safe, respectful, and inclusive workplace where opportunity is open to all. What does a day as a Customer Experience Leader look like? Whether you're maintaining cleanliness, welcoming a customer with a smile or supporting a query, you'll always be looking for new ways to exceed expectations and delight customers. Never one to accept less than the best, you will work closely with the restaurant management team to seek improvements to our customer service experience. Your responsibilities will include:

• Creating a warm and welcoming atmosphere, striving to go that extra mile while tailoring your hospitality to specific customer needs
• Using customer feedback to review areas of opportunity and provide solutions along with motivating the team to support enhancements to the customer journey
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues, becoming an expert in customer recovery
• The ability to lift the mood of those around you and inspire others to look for ways to improve their own performance
• Arranging events and celebrating new menu promotions to engage visitors and build positive community connections and adding a personal touch
• Completing tasks in line with training and company guidelines
• Following all workplace safety, hygiene and operational procedures
• Working as a supportive respectful team member and contributing to a positive environment
  This is a customer facing role that requires enthusiasm, reliability, and a clear commitment to creating a welcoming and inclusive environment.

We're looking for individuals who are:

• Naturally friendly, welcoming, and helpful, with a genuine desire to make others feel valued
• Have strong communication & hospitality skills
• Effective communication skills with a genuine smile and ability to connect with customers naturally
• Able to thrive in a dynamic environment and consistently bring a positive, engaged approach to work
• Eager to learn and follow guidance
• Positive team-focused mindset and comfortable engaging with customers

No experience is necessary as full training will be given!

We offer a rewards and benefits package designed to support you both at work and beyond, including:

• Skills for life - Learn transferrable skills that will help you grow, whether you're full or part time.
• Employee Assistance Programme - Access counselling, mental health support, and helpful resources whenever you need them.
• Exclusive discounts - Save on shopping, travel, gym memberships, and more.
• Premium pay for some overnight hours - Extra reward for some of those late-night hours.
• Recognition and rewards - From Employee of the Month to long-service awards, we celebrate your contributions.
• Free meals on your break - Choose a meal from our restaurant menu while you recharge. (Can differ depending on location)
• Career development - Opportunities for career growth through, training, clear progression pathways and apprenticeships to help you build your future.
• And many other great benefits specific to your restaurant., perks
• Flexible Working Work hours that fit around you and life's surprises.
• wellness Employee Assistance Programme Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
• discounts Travel Enjoy staycations or trips abroad with discounts on travel fares.
• skills Gain Transferrable Skills Whether you're full-time or part-time, your role here will teach you skills for life.
• discounts Groceries & Food Employee meal discounts at work along with discounts on groceries at major supermarkets.
• wellness Emotional Health Support Supporting your mental and emotional wellbeing and coping with life events.
• perks Meals at Work You can choose food from our restaurant menu on your break and can even try the latest promotions.
• discounts Discounted Gym Memberships Stay fit and healthy with discounts on gym memberships.
• perks Financial Support Guidance on managing your finances and how to save for long term goals.
• discounts Books & Entertainment Access great discounts on PC and video games, magazines, books and music.
• perks Life Assurance Providing a tax-free lump sum to your loved ones, helping reduce financial worries at a difficult time.
• discounts Fashion Get discounts at hundreds of major high-street and online retailers.
• wellness Health Insurance Free health insurance that covers you and your family.
• discounts Health & Beauty From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
• recognition Employee of the month Recognising you for living our values through the great work you do.
• discounts Utilities Receive discounts at high-street and online homeware stores.
• wellness Values Heroes We live by our values and we reward those who demonstrate their commitment to them.
• recognition Length of service Your length of service doesn't go unnoticed - we reward you with monetary benefits for long service.
• wellness Physical Health Support Helping you make healthy lifestyle choices and address health issues.
• recognition Bonus Potential Receive extra financial rewards for your hard work, in addition to your salary.
• allowance Premium Shift If you work overnights, between the hours of midnight and 5am, you'll earn extra pay.

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