People Manager

The Portfolio Group; Lancashire; On-site; GBP 35,000 - 48,000; Full time

Job summary

The Portfolio Group is partnering with a respected professional services provider to recruit an experienced HR Advisor (People Manager - Professional Services) to deliver expert HR and Employment Law advice to UK clients. You will work with a specialist advisory team, providing guidance via telephone and email, ensuring compliance and practical support tailored to each client.

There are clear opportunities for progression into senior advisory or leadership roles.

Qualifications

• Proven HR advisory experience or leadership in HR processes.
• Strong knowledge of UK employment law and ACAS guidance.
• Proactive, solutions-focused mindset with problem-solving ability.
• Ability to work autonomously in a fast-paced, KPI-driven environment.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver accurate, legally compliant HR and employment law advice with a strong customer focus
• Build trusted, long-term relationships with clients at every interaction
• Meet personal and departmental KPIs and SLAs
• Respond to client queries promptly and professionally within contractual timeframes
• Provide clear options and innovative solutions tailored to each client's business
• Maintain detailed, accurate case notes on internal systems
• Support clients with documentation, implementation guidance, and ad-hoc letter drafting
• Ensure advice aligns with client contracts, policies, and terms & conditions
• Stay up to date with legislative changes, best practice, and ACAS guidance

Skills

HR advisory

HR leadership

UK employment law

ACAS guidance

Problem solving

KPI driven

Communication skills

Autonomy

Detail oriented

MS Office

Case management

Client relationships

Tools

MS Office

Case management systems

Job description

People Manager - Professional Services

Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety.

This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business.

We are seeking experienced HR Advisors who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment.

The Role

As an HR Advisor, you will provide professional HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors.

You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles.

Key Responsibilities

• Deliver accurate, legally compliant HR and employment law advice with a strong customer focus
• Build trusted, long-term relationships with clients at every interaction
• Meet personal and departmental KPIs and SLAs
• Respond to client queries promptly and professionally within contractual timeframes
• Provide clear options and innovative solutions tailored to each client's business
• Maintain detailed, accurate case notes on internal systems
• Support clients with documentation, implementation guidance, and ad-hoc letter drafting
• Ensure advice aligns with client contracts, policies, and terms & conditions
• Stay up to date with legislative changes, best practice, and ACAS guidance

What You'll Bring

• Proven, practical experience in a HR advisory role - or in a leadership role with experience managing HR processes.
• Strong working knowledge of UK employment law, HR best practice, and ACAS guidance
• A proactive, solutions-focused mindset with creative problem-solving ability
• Confidence working in a fast-paced, KPI-driven professional services environment
• Excellent written and verbal communication skills
• Ability to prioritise workload and work autonomously when required
• Professional, adaptable, and resilient under pressure
• Strong attention to detail and accuracy
• Competent with MS Office and case management systems
• Enthusiasm for building client relationships

Why Join?

• Join a market-leading, award-winning organisation with global backing
• Clear career progression and development opportunities
• High-quality training and ongoing learning
• Collaborative, supportive team culture
• Exposure to a wide variety of complex and interesting client cases
• Qualification opportunities (L7 CIPD Accreditation)