People Hub Lead - HR Service & Team Growth

NICE; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Manchester office access

Job summary

NICE – The National Institute for Health and Care Excellence in Manchester is seeking a People Hub Team Lead to guide a small HR team and deliver high-quality generalist HR support across the employee lifecycle.

You will oversee hub operations, provide practical HR advice, develop others, and use data to improve services while working in a flexible hybrid setup that requires occasional attendance at the Manchester office.

Qualifications

• CIPD Level 5 or equivalent experience.
• Broad generalist HR knowledge with ability to interpret policy and legislation.
• Experience supporting managers on absence, wellbeing and employee relations.
• Experience running an operational HR/People service and prioritising workload.
• Experience using ESR or similar HR systems.

Responsibilities

• Lead a small team to deliver an excellent People service.
• Oversee Hub operations, ensuring queries are understood, owned and resolved.
• Provide practical generalist HR advice to managers and colleagues.
• Support sickness absence and wellbeing, escalating complex matters as needed.
• Oversee employment documentation, job evaluation and contract monitoring.
• Use data and KPIs to improve service quality and experience.

Skills

Customer service

Communication

Judgement

Leadership

Coaching

Education

CIPD Level 5 or equivalent

Degree level education or equivalent

Tools

Electronic Staff Records (ESR)

Job description

NICE – The National Institute for Health and Care Excellence in Manchester is seeking a People Hub Team Lead to guide a small HR team and deliver high-quality generalist HR support across the employee lifecycle.

You will oversee hub operations, provide practical HR advice, develop others, and use data to improve services while working in a flexible hybrid setup that requires occasional attendance at the Manchester office.