People Hub Team Lead

NICE; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Manchester office access

Job summary

NICE – The National Institute for Health and Care Excellence in Manchester is seeking a People Hub Team Lead to guide a small HR team and deliver high-quality generalist HR support across the employee lifecycle.

You will oversee hub operations, provide practical HR advice, develop others, and use data to improve services while working in a flexible hybrid setup that requires occasional attendance at the Manchester office.

Qualifications

• CIPD Level 5 or equivalent experience.
• Broad generalist HR knowledge with ability to interpret policy and legislation.
• Experience supporting managers on absence, wellbeing and employee relations.
• Experience running an operational HR/People service and prioritising workload.
• Experience using ESR or similar HR systems.

Responsibilities

• Lead a small team to deliver an excellent People service.
• Oversee Hub operations, ensuring queries are understood, owned and resolved.
• Provide practical generalist HR advice to managers and colleagues.
• Support sickness absence and wellbeing, escalating complex matters as needed.
• Oversee employment documentation, job evaluation and contract monitoring.
• Use data and KPIs to improve service quality and experience.

Skills

Customer service

Communication

Judgement

Leadership

Coaching

Education

CIPD Level 5 or equivalent

Degree level education or equivalent

Tools

Electronic Staff Records (ESR)

Job description

Go back NICE – The National Institute for Health and Care Excellence

People Hub Team Lead

The closing date is 08 November 2026

The People Hub is the front door to the People Team at NICE and a vital part of how we support colleagues and managers. It's where questions are answered, issues are understood and people are connected quickly to the right support.

We're looking for an experienced HR professional to lead the Hub and help shape the next stage of this important service.

As our People Hub Team Lead, you'll lead a small team delivering a responsive, high-quality service across the employee lifecycle. You'll provide practical generalist HR advice, ensure queries are understood and owned, and work closely with specialist People teams to provide a joined-up service.

You'll oversee key People Operations activity, including sickness absence support, employment documentation and job evaluation. You'll also use data, feedback and emerging themes to improve guidance, simplify processes and explore smarter ways of working through technology and automation.

We're looking for someone with strong HR knowledge, great judgement, excellent customer focus and experience of leading and developing others.

If you enjoy being at the heart of things, solving problems and making services work better, this is a fantastic opportunity to make a real difference across NICE.

Main duties of the job

In this varied role, you'll lead the day-to-day delivery and development of the People Hub, providing a responsive, high-quality and joined-up service to colleagues and managers.

You'll be responsible for:

• Leading, coaching and developing a small team to deliver an excellent People service.
• Overseeing Hub operations, ensuring queries are understood, owned and resolved, with effective handovers to specialist teams where needed.
• Providing practical generalist HR advice to managers and colleagues across the employee lifecycle.
• Supporting managers with sickness absence and wellbeing, providing first-line advice and escalating complex or sensitive matters to People Relations.
• Overseeing key People Operations activity, including employment documentation, job evaluation and fixed-term contract monitoring.
• Using data, feedback and KPIs to improve service quality, guidance, processes and the colleague and manager experience.
• Working across the People function to deliver joined-up services and improve how we work through digital tools and automation.

About us

As part of the People team and wider Facilities, Improvement & People Directorate, we've achieved:

Driven Real Change: By embedding aRestorative, Just, and Learning Culture, we've made atangible impactthat's already transforming our workplace.

Strengthened Union Partnerships: We've turned challenges into opportunities, fostering a spirit ofcollaborationand mutual respect.

Championed Inclusivity: Our commitment to diversity and representation has led tomeasurable improvements, making our team more inclusive than ever before.

Join our team - what we can offer you:

Supportive Team Culture: We believe in lifting each other up and encouraging open communication. Here, your voice truly matters!

Flexible & Hybrid Work Environment: Enjoy the flexibility of hybrid working, combining working from home with time in our modern offices. Please note that this role (just like the People Hub team) will be based in our Manchester office and you will be expected to attend the Manchester office as part of our hybrid working arrangements, while working closely with colleagues across both locations.

Inclusive Workplace: Be part of a diverse and welcoming community where everyone feels valued.

Want to learn more? Reach out to Tess Robinson, Head of Resourcing & Intelligence at [e-mail] . Tess is eager to discuss how you can be part of our dynamic team!

Job responsibilities

What were looking for:

• CIPD Level 5 (or equivalent) and solid experience in a generalist HR role
• A broad understanding of HR policies, procedures, and current employment legislation
• Proven experience supporting managers with a wide range of people matters, including absence, wellbeing, and employee relations
• Strong leadership skills with experience managing and developing others
• Experience in designing, reviewing, and refining end-to-end HR processes to improve efficiency and user experience across a broad range of people services
• A proactive, solutions-focused mindset with the ability to stay calm under pressure
• Exceptionally organised, with the ability to manage competing priorities while maintaining a clear focus on delivering excellent service
• A natural communicatorapproachable, clear, and confident at all levels
• Comfortable using HR systems and digital tools to manage data and improve processes
• A collaborative, values-led approach with a genuine commitment to inclusion and continuous improvement

To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities.

Person Specification

Qualifications

• CIPD Level 5 or equivalent experience

Qualifications

• Degree level education or equivalent demonstrable experience in a similar role

Experience

• Significant generalist HR experience, including advising and supporting managers across a broad range of people matters, policies and employment terms and conditions

Experience

• Experience of supporting sickness absence and people relations matters, including recognising when issues require specialist escalation

Experience

• Experience of managing an operational HR/People service, including prioritising workload, maintaining service standards and responding effectively to changing demand

Knowledge

• Broad generalist HR knowledge, with the ability to interpret and apply HR policy and employment legislation in a practical and proportionate way

Skills

• Excellent customer service, communication and judgement, with the ability to listen, understand the issue, provide clear advice and determine when specialist support is required

Skills

• Strong people leadership and coaching skills, with the ability to develop others, build confidence and judgement, and create clarity around service standards and priorities

Experience

• Experience in using the Electronic Staff Records (ESR)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

NICE – The National Institute for Health and Care Excellence

Full-time,Part-time,Flexible working,Compressed hours