People Experience Operations Lead

Saffery; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Saffery LLP in London is seeking a People Operations Team Leader to oversee the People Experience function, ensuring efficient administration across the employee lifecycle. You will lead a skilled team, drive process improvements, and partner with internal teams to enhance employee experience.

The role focuses on data governance, mobility management, and collaboration across 10 offices, offering a dynamic, development-focused environment in a professional services firm.

Qualifications

• Experience supervising colleagues and guiding a team.
• Experience producing data reports for boards.
• Strong analytical capabilities with HR data.
• Ability to interpret policy and develop procedures.
• Experience with global mobility and international assignments.

Responsibilities

• Consolidate People Experience processes into a centralised service area.
• Streamline processes to reduce cost, duplication and bureaucracy.
• Provide a consistent service to employees and the wider People Experience team, ensuring accurate and timely data.
• Ensure the People Operations team has the skills, systems knowledge and confidence to provide effective administrative and advisory support.
• Build shared team knowledge to enable cross-specialist support during absence or peak demand.
• Ensure People Operations data is processed in line with data protection requirements.
• Produce people data reports for monthly Management Board updates.
• Work with wider teams to improve processes, manage workload effectively and make best use of HR systems.
• Manage service level agreements, ensuring quality, timely delivery and regular reporting against agreed measures.
• Maintain clear, up‑to‑date process and service documentation to support transparency, onboarding and review.
• Continuously review services, identifying opportunities to automate, improve analytics and raise service levels.
• Lead global mobility and secondment activity, coordinating immigration, payroll, tax, travel and onboarding requirements.
• Manage relationships with internal teams, external advisers and international partners to support mobility compliance and improvement.
• Uphold Saffery values and protect the firm’s employment and HR brands, representing the team positively.
• Support team development through training, knowledge building and progression opportunities.
• Build internal and external networks to stay informed on People Operations and employee experience trends.
• Supervise and monitor the work of a team to ensure that processes and procedures are properly implemented and that the team is achieving defined objectives and standards.

Skills

Team leadership

People data reporting

Process improvement

Stakeholder management

Analytical skills

HR systems knowledge

Communication skills

Global mobility experience

Education

Degree or professional qualification in HR or related field

Tools

HR systems (HRIS)

Data reporting tools

Immigration compliance knowledge

Job description

Saffery LLP in London is seeking a People Operations Team Leader to oversee the People Experience function, ensuring efficient administration across the employee lifecycle. You will lead a skilled team, drive process improvements, and partner with internal teams to enhance employee experience.

The role focuses on data governance, mobility management, and collaboration across 10 offices, offering a dynamic, development-focused environment in a professional services firm.