People Experience Assistant (12-month FTC)

NRF United Kingdom; Newcastle upon Tyne; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Norton Rose Fulbright in Newcastle is seeking a People Experience Assistant to provide transactional HR support across the employment life cycle. You will handle onboarding, contracts, data in Workday, and query resolution with a focus on accuracy and service quality.

Based in Newcastle with hybrid working options, you will collaborate with payroll, facilities, and IT while delivering a high level of customer service to employees and partners across the firm.

Qualifications

• Customer service excellence with a people-centric approach.
• Strong written and verbal communication at all levels.
• Organised administration with ability to prioritise tasks.
• Experience with HR systems and data accuracy (Workday).

Responsibilities

• Deliver operational HR activity and case resolution with a customer-centric mindset.
• Handle joiners, leavers, and changes; manage contracts and onboarding tasks.
• Maintain accurate employee data in Workday and produce letters and correspondence.
• Support payroll, IT, and facilities during onboarding and induction processes.

Skills

Customer service

Communication

Teamwork

Administrative experience

IT skills

Attention to detail

Time management

Tools

Workday

Excel

Word

Outlook

Job description

Practice Group / Department:People Experience - NewcastleJob DescriptionNorton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world’s preeminent corporations and financial institutions.Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity.With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.Because while individuals can do well, together we achieve something extraordinary.Our Newcastle office is currently recruiting for a People Experience Assistant to support with transactional processes across the employment life cycle and to provide administrative support to the People & Culture function and the wider business where appropriate.The RoleThis role will be based in Newcastle and will report to the People Experience Supervisor also based in Newcastle. The role holder will be responsible for providing exceptional HR service delivery to employees across the London and Newcastle offices and wider business where appropriate, including the execution of all operational HR activities and query resolution. The role holder will work collaboratively with the wider HR team to ensure the delivery of a high level, accurate service and will ensure the timely delivery of administrative tasks.Key ResponsibilitiesExecution of all operational HR activities and query resolutions with a customer centric mindset.Working as part of a team to deliver high class customer service to all employees and clients via various channels including online case management and telephone.Act as first point of contact for all HR queries, offering basic advice, guidance and troubleshooting on policies, process and HR technology.Maintaining employee files, ensuring employee data is up to date and accurate in Workday, producing letters and employee correspondence.Providing support to the People & Culture team on administrative tasks. Liaising with internal and external clients when neededCollaborate with our systems team to deliver data audits and quality checks to ensure the integrity of HR data is maintained at an exceptional levelBuild a strong working knowledge of enabling technology, systems and processes to drive system adoption and offer an efficient and high-quality service.Identify service issues, proactively proposing improvements and supporting the implementation of changes.Ad-hoc project work and involvement.Operational delivery of key people processes across the employment life cycle including joiners, movers, parental leave, absence and leavers:Accurately preparing and sending all contract paperwork in a timely fashion and filing returned paperwork to the employees fileEnsure all necessary documentation has been received from employeesSetting up new joiners on our HR system, preparing weekly induction and working with wider teams (payroll, facilities, IT) to ensure a positive onboarding and induction experience.Administration of all employee changes to ensure our people data is accurateEnsuring all right to work information and employee details are compliant with policy and UK Visa & Immigration Services requirements.Requesting background checks for all new joiners via our external background checks provider. Following up with new joiners on completion of the background checks form and verifying necessary supporting documentsAdministration of all employee changes to ensure our people data is accurateManage planned and unplanned absence and monitor return datesSupport the delivery of cyclical processes across the People & Culture functionSkills and Experience RequiredExceptional customer service skills with a people centric mindsetExcellent communication skills both written and verbal at all stakeholder levelsMust present a professional, friendly and client focused attitude and approach at all timesConfident and flexible approach to taking on new tasks and projectsAbility to problem solve while maintaining a positive employee experienceAdministrative experience with strong organization skills and an ability to effectively prioritize tasks and manage time effectivelyEnthusiastic and ability to work as part of a teamAbility to work in a fast-paced environment with demanding internal clients.Strong IT skills (Excel, Word, Outlook). Accuracy and strong attention to detailExperience of working in an office environment is ideal but not essential, however, we are looking for someone who has an interest in HR and is keen to learn more and develop within the teamFlexible in relation to hours, prepared to work late where business requirements dictateIdeally experience using Workday#LI-JC1 #LI-HybridDiversity, Equity and InclusionTo attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion .We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know .