People Experience Administrator

iwoca; City of Westminster; Hybrid; GBP 32,000 - 36,000; Part time

Benefits offered by this job

Flexible working hours

Medical insurance (Vitality)

Dental plan option or health cash plan

Private GP service

25 days holiday + birthday day + buy/s

Sabbatical after 4 years

Counselling support

Job summary

iwoca is seeking a People Experience Administrator to join our People Operations team. You will be the first point of contact for iwocans, ensuring the employee journey runs smoothly from first day to last, with a focus on payroll across the UK and Germany.

You will manage onboarding and offboarding, maintain BambooHR data, and support benefits. The role is part-time (≈25 hours/week) with flexible patterns and pro‑rated full-time salaries.

Qualifications

• 1–3 years of experience in a People Operations or HR administration role.
• Fluent in German and English to support payroll and benefits across UK and Germany.
• Confident with payroll processes and HR systems to ensure accurate data and timely payments.

Responsibilities

• Support payroll across the UK and German entities, collaborating with Finance and People Partners to ensure accurate, on-time payments.
• Own day-to-day UK and German benefits administration and respond to questions about them.

Skills

Payroll processing

HR administration

Data accuracy

Bilingual German/English

Problem solving

Independence

AI tools usage

Tools

BambooHR

Ashby

Ticketing system

Job description

As our People Experience Administrator, you'll be the first point of contact for iwocans and the person who keeps the employee journey running smoothly, from someone's first day to their last. Supporting payroll across our UK and German teams is a key part of the role, so you'll play a direct part in making sure every iwocan gets paid correctly and on time. It's a broad, hands-on role at the heart of our People Operations team, with the flexibility to shape your days and hours around your life, so it suits anyone balancing work with other commitments. You'll own your work and be someone the team relies on. In this role, you’ll:

• Support the payroll process across our UK and German entities, working with Finance and our People Partners so every iwocan gets paid correctly and on time.
• Own the day‑to‑day running of our UK and German benefits, and be the person iwocans come to when they have a question about them.
• Maintain our HR database (BambooHR) through careful data entry and regular audits, keeping people data accurate across both countries.
• Coordinate onboarding for every new iwocan, from background checks to new‑starter set‑up, so their first days run seamlessly.
• Run the offboarding process, booking and tracking exit interviews.
• Answer iwocans’ day‑to‑day questions, directly or through our ticketing system.
• Work across People processes in both the UK and Germany.
  Ideally 1-3 years’ experience in a People Operations or HR administration role.
• Fluent in German and English, so you can confidently support our German team and the payroll and benefit administration.
• Confident with HR systems (we use BambooHR and Ashby), accurate with data and reporting, and careful with confidential information.
• Comfortable working independently and juggling competing priorities.
• Comfortable using AI tools in practical ways to work faster and improve the quality of your work, with good judgement about when to use them.
• Genuinely excited by the operational side of the People Ops: you love improving processes, driving change, and being at the centre of how things get done.
  Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.

That’s why we built iwoca. Our smart technology, data science and five‑star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it’s needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the development of our team members. We value thought and skill diversity, and encourage people to explore new areas of interest, adopt better tools – including AI – and apply sound judgement so our products and decisions improve over time.

The offices

• Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks.
• Events and community‑led groups, including running groups, padel, and monthly ping‑pong and pool competitions.

Keep the employee journey running smoothly for iwocans across the UK and Germany. You’ll support payroll in both countries, run onboarding and offboarding, and be the first port of call for questions. This is a part‑time role, ideally 25‑hours spread across five days, but if a different pattern suits you better, we can be flexible.

These are full‑time salaries that we’ll pro‑rate for the hours you work. We expect to pay from £32,000 – £36,000 for this role in London but, we’re open‑minded and want to find the right person for this role, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

The benefits

• Flexible working hours.
• Medical insurance from Vitality, including discounted gym membership.
• A choice between a dedicated dental plan or a health cash plan that reimburses everyday medical expenses.
• A private GP service (separate from Vitality) for you, your partner, and your dependents.
• 25 days’ holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave.
• A one‑month, fully paid sabbatical after four years.
• Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.
• 3% Pension contributions on total earnings.
• An employee equity incentive scheme.
• Generous parental leave and a nursery tax benefit scheme to help you save money.
• Electric car scheme and cycle to work scheme.
• Two company retreats a year: we’ve been to France, Italy, Spain, and further afield.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone.
• Company‑wide talks with internal and external speakers.
• Access to learning platforms like Treehouse.