People & Culture Manager

Baxterstorey; Hatton; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

33 Days holiday including bank holiday

Birthday off

3 volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Pension and life insurance

Wellbeing hub

Cycle to work scheme

Job summary

BaxterStorey in the UK seeks a People & Culture Manager to lead the People agenda for the BA Lounges contract, overseeing recruitment, ER, engagement, performance, development, talent and succession. You will head the in‑house People Team and collaborate with the wider BaxterStorey People & Development Team to coach managers and senior leaders.

You will balance strategic priorities with a fast‑paced environment, driving a culture where colleagues can thrive and feel valued.

Qualifications

• Proven experience in people management, preferably in hospitality or a similar sector.
• In-depth knowledge of HR policies, employment laws, and best practices.
• Ideally CIPD qualified and proficient with Microsoft Office applications.

Responsibilities

• Lead the in‑house People Team and support the Senior Management Team.
• Oversee recruitment, employee relations, engagement, performance, development, talent and succession.
• Coach and challenge managers to foster an inclusive, high‑performing culture.
• Align people strategy with operational objectives across the BA Lounges contract.

Skills

Office & HR tools

HR policies & laws

Conflict resolution

Multitasking

Confidentiality

People management

CIPD qualification

Leadership

Communication

Adaptability

Education

CIPD qualifications

Tools

SharePoint

Forms

OneDrive

Outlook

Job description

As a key member of the Senior Management Team, you'll lead the people agenda, working alongside operational leaders to build an engaged, inclusive and high‑performing culture. You'll bring our People Plan to life across the full employee journey, providing leadership across recruitment, employee relations, engagement, performance, development, talent and succession. You'll lead and develop the in‑house People Team and work closely with the wider BaxterStorey People & Development Team, providing trusted advice, coaching and challenge to managers and senior leaders. You'll be someone who is comfortable balancing strategic priorities with the realities of a fast‑paced operational environment. Most importantly, you'll have the credibility and personality to build strong relationships, bring people with you and create an environment where colleagues can thrive. If you're a passionate and experienced people leader who wants the opportunity to influence culture, develop talent and make a visible difference, we'd love to hear from you., As the People & Culture Manager, your key responsibility is to support the Senior Management team of the BA Lounges contract for all things People. In addition, you will lead an internal People Team and work closely with the wider BaxterStorey People Team. You will be responsible for fostering a positive and productive work environment, facilitating effective communication, and promoting employee growth and development. Your role is crucial in aligning team objectives with organisational goals and ensuring that team members and the management team are engaged, motivated, and equipped with the necessary resources to succeed. The People & Culture Manager role plays a pivotal role in creating a high‑performing team and fostering a culture of collaboration and continuous improvement., We work together as a team to lead by example, protecting the planet and supporting local communities. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

• Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc.
• In‑depth knowledge of HR policies, employment laws, and best practices.
• Strong problem‑solving and conflict resolution abilities.
• Ability to multitask, prioritise, and manage time effectively.
• Confidentiality concerning any sensitive data and employee record
• Proven experience in people management, preferably in a similar role or industry
• Ideally CIPD qualified
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organisation.
• Demonstrated ability to adapt to changing priorities and work in a fast‑paced environment.

Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Great people and great culture don't happen by accident. They're created by leaders who understand their teams, build trusted relationships and turn people strategy into meaningful action.