People & Culture Coordinator - Excel

Compass Group UK; Greater London; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Healthcare

Wellbeing support

23 days' annual leave + bank holidays

Life assurance

Meals on duty

Job summary

Levy UK & Ireland is seeking a People & Culture Coordinator to support HR operations at Excel London Hospitality. You will work with the People & Culture Manager on recruitment, onboarding, and policy implementation while ensuring smooth HR processes across the venue.

Key duties include coordinating onboarding, promoting benefits, maintaining records, and supporting ER tasks. A CIPD L5 qualification plus hospitality HR experience are advantageous.

Qualifications

• CIPD L5 qualification preferred but not essential.
• Experience in an HR role, particularly in the hospitality or services industry.
• Proficiency in HR software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Ability to collaborate with different departments and teams to ensure seamless HR operations.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work independently and as part of a team.

Responsibilities

• Support the People & Culture Manager at ELH and assist with recruitment and onboarding.
• Coordinate onboarding processes, inductions, and paperwork.
• Promote and coordinate employee benefits to operational teams.
• Manage probation reminders and HR administration including records and compliance.
• Assist in monthly/quarterly/annual HR reporting and analysis.
• Ensure confidentiality and data security across HRIS and benefits portals.
• Assist with HR policies implementation and staff communications.
• Organise employee engagement events and development programs.

Skills

HR experience

Strong communication

Interpersonal skills

Discretion with sensitive information

Education

CIPD L5 qualification

Tools

HR software

Microsoft Office

Job description

People & Culture Coordinator - Excel, London, E16 1XL | Full-Time / Permanent

£34,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

The People Coordinator is responsible for supporting the People & Culture Manager at Excel London Hospitality (ELH). Also assisting with the delivery of the Levy People Signature, assisting with employee relations (ER), and providing administrative support to ensure efficient HR operations. This includes tasks related to, ER, recruitment, onboarding, training, compliance, and policy implementation.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world?s most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London ? we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

People & Culture Coordinator - The Role

• Work with People & Culture Manager to create job advertisements, liaising with the Levy recruiter, external recruiters and recruiting managers to follow the ELH Recruitment process.
• Onboarding: Facilitate the onboarding process for new employees as per the Levy People Signature, including working with HODs to produce induction plans, orientation sessions, completing paperwork in alignment with ELH procedures.
• Promote and coordinate benefits to operational teams.
• Probation Reviews: Set reminders for Heads of Department (HODs) for probation reviews of new starters.
• Coordinate administrative and communication tasks of employee onboarding, off boarding, and internal movement.
• Maintain accurate and up-to-date employee records, including training, attendance, development HR compliance.
• Managing the Absence & Timekeeping Policy and procedures
• Ensure confidentiality and security of HR data.
• Manage data and system maintenance for all online or physical files; assist in troubleshooting and process resolution on HRIS and related online benefits portal.
• Assist in monthly, quarterly, and annual reporting and analysis of headcount, turnover, and other key HR metrics.
• Assisting HODs to understand and implement ELH policies and procedures.
• Collating departmental rotas and completing the Movement sheet accurately and meeting payroll deadlines
• Drafting correspondence relating to contract changes, probation extensions, sickness absence, family leave, disciplinary and grievance matters, performance management etc.
• Supporting any disciplinary and grievance process in a confidential and discreet manner with scheduling internal meetings, gathering evidence and drafting communications, support hearing managers with note taking.
• Assist in organising company events and employee engagement activities, working with stakeholder D&I networks and ELH initiatives.
• Assist the PCM & L&D team in developing employee development programs.
• Track and report on employee training progress and certifications, highlighting outstanding and requested training.
• Assist in the development and implementation of HR policies and procedures, including Levy People’s Signature.
• Ensure compliance with company policies, procedures, and legal requirements.
• Maintain legal HR compliance including RTWs, sponsorship admin, contracts, and references.
• Deputise for PCM in their absence.

What we're looking for

• CIPD L5 qualification preferred but not essential
• Previous experience in an HR role, particularly in the hospitality or services industry.
• Proficiency in HR software and Microsoft Office Suite
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Ability to collaborate with different departments and teams to ensure seamless HR operations.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work independently and as part of a team.

Hours of Work

Hours of work will be determined by the needs of the business and subject to the Working Time Directive and any Workforce agreement that is in place. This role will involve occasional evening and weekend working, though will be predominantly standard office-based hours.

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences ? and shape the future of hospitality.

Job Reference: com/1210/60105001/52838370/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!