Deputy Suites Manager - The o2

Compass Group UK; Greater London; On-site; GBP 35,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Wellbeing support

23 days annual leave

Life Assurance

Meals on duty

Employee Assistance Programme

Pension

Job summary

Levy UK is seeking a Deputy Suites Manager for The O2 in London to oversee suite operations during events and deputise for the Suites Manager. You will lead food, beverage, kitchen and service teams, ensure high guest experiences and meet KPIs and client requirements.

The role requires strong leadership, experience in hospitality management, and a proactive approach to safety, budgeting and sales. You will collaborate with event managers and clients to deliver exceptional service.

Qualifications

• Minimum of two years' management experience in hospitality.
• Experience leading teams during events and complex service delivery.
• Strong IT proficiency and good English and numeracy.

Responsibilities

• Maintain H&S, record incidents and reports.
• Lead recruitment, induction, training and performance management.
• Conduct pre-shift briefings and delegate tasks.
• Support labour planning and control operating costs.
• Drive sales, upselling and promotions.
• Monitor stock, manage transfers and variances.
• Build relationships with clients and event managers.
• Ensure suites customer experience and high service standards.
• Ensure SOPs and service standards followed; identify improvements.
• Champion innovation and market awareness.

Skills

Leadership

People Management

Collaboration

Client Focus

Communication

Strategic Leadership

Commercial Awareness

Hospitality Management

IT Proficiency

English Proficiency

Job description

Deputy Suites Manager - The o2, London, SE10 | Full-Time / Permanent

£41200 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

The role involves supporting and deputising for the Suites Manager while leading day-to-day suite operations during events. This includes managing teams across food, beverage, kitchen, pantry and bar services, ensuring smooth planning and delivery of a high-quality guest experience. The role is responsible for meeting operational standards, KPIs and client requirements while delivering exceptional service aligned with Levy UK’s values and vision.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world?s most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London ? we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Deputy Suites Manager - The Role

• Health & Safety: Maintain all H&S, HSE, RSA, and company compliance standards, ensuring incidents, maintenance issues, and reports are properly recorded and followed up.
• People Management: Lead, motivate, and support the team through recruitment, induction, training, development, performance management, and succession planning.
• Team Communication: Conduct effective pre-shift briefings, communicate professionally, delegate tasks clearly, and maintain positive team morale.
• Financial & Labour Management: Support labour planning, manage staffing levels against budgets, control operating costs, and contribute to achieving departmental financial targets.
• Sales & Revenue: Proactively drive sales, upselling, promotions, and increased customer spend while ensuring the team understands and delivers against sales targets.
• Stock & Cash Control: Monitor stock throughout events, manage transfers and stock sheets, investigate card/till variances, complete end-of-day procedures, and maintain accurate asset records.
• Client & Stakeholder Relationships: Build strong relationships with AEG, event managers, clients, and internal teams, acting as a key Levy contact during events.
• Customer Experience: Remain visible and active across all suites, respond to customer needs and feedback, and ensure consistently high standards of guest service.
• Operational Excellence: Ensure catering and hospitality operations follow SOPs, Core Signatures, agreed service standards, and company procedures, while continuously identifying improvements.
• Innovation & Market Awareness: Challenge existing ways of working, introduce improvements, support marketing initiatives, conduct menu tastings, and stay aware of competitors and industry trends.

What we're looking for

• Strong Leadership & Coaching: Recognises potential, motivates others, develops talent, celebrates success, and gets the best out of the team.
• Positive & Approachable: Builds relationships based on trust, respect, integrity, and professionalism while maintaining a friendly and supportive approach.
• Collaboration: Works effectively with colleagues and other venues, shares best practice, supports wider business objectives, and builds loyalty to Compass and Levy.
• Client & Customer Focus: Builds genuine client partnerships, listens to customer needs, delivers exceptional experiences, and works effectively with a diverse range of stakeholders.
• Change & Innovation: Embraces change, encourages others to adapt, looks for new ideas, and responds positively to the fast pace of the hospitality industry.
• Strategic Leadership: Makes sound decisions, addresses underlying issues, identifies and develops talent, and remains confident and resilient when facing challenges.
• Commercial Awareness: Understands business performance, focuses on profitability with integrity, recognises future opportunities, and is driven to achieve strong results.
• Hospitality Management Experience: Has a minimum of two years' management experience, including leading teams within a demanding hospitality environment and managing complex service delivery.
• Communication & Stakeholder Skills: Communicates effectively, influences at different levels, builds strong relationships, and is confident working with clients, teams, and senior stakeholders.
• Professional & Technical Skills: Has London market experience, strong IT proficiency, good English and numeracy skills, and demonstrates enthusiasm, motivation, energy, and a genuine passion for hospitality.

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences ? and shape the future of hospitality.

Job Reference: com/2809/72489001/52836359/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!