People Business Partner

Mitie; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading facilities management service provider in Greater London is seeking an experienced HR professional to develop and deliver a contract-specific People Plan. The role involves providing hands-on HR support across employee relations, recruitment, and compliance management. Candidates should have experience in a commercial, fast-paced environment, strong communication skills, and a CIPD qualification or be working towards it. This position offers a variety of benefits that cater to diverse lifestyles.

Benefits

Virtual GP access

Financial wellbeing assistance

High street discounts

Cycle-to-work scheme

Life cover up to four times salary

Enhanced pension contributions

Qualifications

• Experienced HR professional with a strong track record in a commercial, fast-paced environment.
• Confident operating at all levels with the ability to influence senior stakeholders.
• Strong working knowledge of employment law and people risk management.

Responsibilities

• Lead the development and delivery of a contract-specific People Plan.
• Provide hands-on HR support for employee relations and recruitment.
• Monitor key people metrics like absence and attrition.

Skills

HR professional experience

Strong communication skills

Employee relations knowledge

Confidentiality understanding

Leadership capability

Education

CIPD qualified (or working towards)

Full UK driving license

Tools

Microsoft Office

SAP

SharePoint

Job description

Better places, thriving communities.

Jobresponsibilities

This is a highly visible, influential role partnering leaders at all levels to deliver pragmatic, commercially focused HR solutions that directly support operational performance and contract success.

You will lead the development and delivery of a contract-specific People Plan , ensuring people strategy is fully aligned to business objectives, operational priorities, and future workforce needs.

Working closely with Operational Management teams, you will provide hands‑on HR support across all business-as-usual activity, including employee relations, recruitment and onboarding, resource planning, culture, engagement and capability development. You will act as a trusted advisor, balancing compliance, commercial awareness and people experience.

You will build strong, credible relationships with key stakeholders across the contract and wider business, serving as a first point of contact for people matters and ensuring One HR and L&D initiatives are effectively communicated, embedded and sustained.

A core focus of the role is strengthening leadership capability — developing talent, supporting succession planning and driving management upskilling in partnership with Learning & Development. You will also play an active role in wider BS and One HR projects, contributing to continuous improvement and best practice across the organisation.

You will represent HR at monthly Union meetings, acting as the primary HR contact, and work collaboratively with HR, L&D and QHSE colleagues to lead on wellbeing, mental health, occupational health and employee welfare initiatives.

Through effective data management and insight, you will monitor key people metrics including absence, attrition, headcount and TOM reporting, ensuring alignment with HR OGSP and supporting informed decision‑making.

KeyAccountabilities

Design, gain leadership buy‑in for, and deliver a robust People Plan that supports contract performance and long‑term sustainability.

Partner operational leaders to deliver effective BAU HR support, providing timely, pragmatic advice across employee relations, recruitment, onboarding and engagement.

Oversee complex ER case management, working closely with the ER Change Partner to track progress, manage risk and agree next steps.

Coach, mentor and develop managers at all levels, building confidence and capability in core HR processes, employment law and people management.

Drive compliance across all people‑related activity, including suspensions, right to work, vetting, HR processes, L&D and recruitment.

Embed a high‑performance culture, ensuring consistent application of the Mitie performance management framework and supporting managers through reviews and appraisals.

Support organisational change activity, including restructures, new business and mobilisations, in partnership with the HR Business Partner.

Lead on talent development and succession planning, identifying future capability needs and supporting internal progression.

Champion Mitie values, driving positive cultural behaviours and engagement across all sites.

Enhance communication and awareness of company benefits and people initiatives, ensuring frontline colleagues remain informed and engaged.

Maintain accurate employee records and ensure GDPR compliance across the contract.

Produce and contribute to monthly HR and people reports, providing insight and recommendations to support decision‑making.

Support delivery of Licence to Lead and other management development programmes across the contract.

PersonSpecification

Experienced HR professional with a strong track record in a commercial, fast‑paced, multi‑site environment .

CIPD qualified (or working towards) preferred.

Confident operating at all levels, with the credibility to influence, challenge and advise senior stakeholders.

Resilient, adaptable and comfortable managing high volumes and competing priorities.

Strong working knowledge of employment law, ER best practice and people risk management.

Excellent communicator, able to deliver challenging messages with professionalism and empathy.

Demonstrates discretion and a clear understanding of confidentiality.

Proactive and self‑sufficient, with the ability to see decisions through to conclusion.

Strong systems capability (Microsoft Office, SAP, SharePoint).

Experience delivering HR and people management training to diverse audiences.

Union engagement and TUPE experience desirable.

Full UK driving licence essential, with flexibility to travel across the region.

Our market‑leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at .