People and Culture Manager

RBH Hospitality Management LTD; Harrogate; On-site; GBP 23,000 - 39,000; Part time

Benefits offered by this job

Discounted hotel room rates

Meals on duty

Wagestream – access your pay

Employee Assistance Programme

Training and development opportunities

Social and team engagement events

Job summary

RBH Hospitality Management LTD is hiring a People & Culture Manager for The Crown Hotel Harrogate. This historic property seeks a strong leader to shape a positive, high-performance culture across all departments while aligning with RBH values.

The part-time role (24 hours per week) focuses on attracting, developing and supporting colleagues from recruitment through to progression, ensuring a fair, inclusive and wellbeing-centred employee experience.

Qualifications

• Strong leadership and people-management experience.
• Solid understanding of HR practices and UK employment law.
• Hospitality operations knowledge and guest focus.
• Excellent organisational skills.

Responsibilities

• Lead the People & Culture plan aligned with budget and values.
• Drive succession planning and internal development with dept heads.
• Foster coaching culture and support leadership decisions.
• Oversee end-to-end recruitment and employer branding.
• Ensure HR operations: onboarding, payroll, absences, performance.
• Design learning initiatives and drive wellbeing programs.
• Oversee health, safety & risk management.

Skills

Leadership

Coaching

UK employment law

Hospitality operations

Job description

At RBH, we believe our people are our biggest asset and we put them at the heart of everything we do. Our hotels thrive on performance, people, quality, profit, and community, and we are proud to be recognised as one of the Top 30 Best Places to Work in Hospitality.

We are passionate about creating inclusive, supportive workplaces where our teams can grow and succeed. Guided by our values, we strive to:

• Act with Integrity
• Show Ambition to continuously improve
• Care about our people, our guests and our communities

ABOUT THE HOTEL

The Crown Hotel Harrogate is an historic building in central Harrogate, boasting 115 bedrooms and meeting and event space.

THE ROLE – PEOPLE & CULTURE MANAGER

As our People & Culture Manager, you will play a pivotal role within the hotel leadership team, driving a positive, engaging, and high-performance culture across all departments.

You will be responsible for shaping the colleague experience from attraction through to development, ensuring our people feel supported, valued, and inspired — all whilst aligning with our culture and RBH values.

THIS IS A PART TIME ROLE - 24 HOURS PER WEEK

KEY RESPONSIBILITIES

• Lead the implementation of the Hotel People & Culture Plan, ensuring alignment with our culture, values, and budget
• Partner with the General Manager, Heads of Department, and central teams to drive succession planning and internal development

Leadership & Culture

• Foster a coaching culture that promotes respect, inclusion, and wellbeing
• Act as a trusted advisor to the leadership team, supporting people-related decision making

Recruitment & Employer Branding

• Manage end-to-end recruitment processes
• Promote the hotel as an employer of choice across local and digital channels, championing diversity and inclusion

HR Operations & Compliance

• Oversee all HR operations including onboarding, payroll, absence management, performance processes, and HR systems
• Ensure full compliance with UK employment law and internal policies, maintaining fairness and integrity in all decisions

Learning & Development

• Design and implement learning and development initiatives
• Encourage innovation, continuous improvement, and personal growth across all teams
• Drive reward, recognition, and engagement initiatives, including surveys and social activities
• Lead wellbeing initiatives that support a positive colleague experience

Health, Safety & Risk

• Ensure compliance with health & safety regulations, risk assessments, and industry standards
• Model accountability and best practice across all areas of responsibility

WHAT WE ARE LOOKING FOR

• A strong leader with the ability to coach, influence, and build relationships at all levels
• Solid understanding of HR practices, UK employment law, and hospitality operations
• Excellent organisational skills with the ability to manage multiple priorities
• A proactive, self-motivated approach with a passion for people and development
• High levels of integrity, professionalism, and discretion
• A genuine commitment to inclusion, wellbeing, and continuous improvement

WHAT’S IN IT FOR YOU?

We offer a benefits package designed to support and reward our people, including:

• Discounted hotel room rates for you, your friends and family
• Wagestream – access your pay when you need it
• Employee Assistance Programme & wellbeing support
• Training and development opportunities to support your career progression
• Social and team engagement events throughout the year

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in building a diverse workforce and sustaining an inclusive, people-first culture. If you require any reasonable adjustments during the recruitment process, please let us know.

We run background checks on all new hires in this position.

WHY RBH?

At RBH, we believe our people are our biggest asset and we put them at the heart of everything we do. Our hotels thrive on performance, people, quality, profit, and community, and we are proud to be recognised as one of the Top 30 Best Places to Work in Hospitality.

We are passionate about creating inclusive, supportive workplaces where our teams can grow and succeed. Guided by our values, we strive to:

• Act with Integrity
• Deliver Excellence
• Show Ambition to continuously improve
• Care about our people, our guests and our communities

ABOUT THE HOTEL

The Crown Hotel Harrogate is an historic building in central Harrogate, boasting 115 bedrooms and meeting and event space.

THE ROLE – PEOPLE & CULTURE MANAGER

As our People & Culture Manager, you will play a pivotal role within the hotel leadership team, driving a positive, engaging, and high-performance culture across all departments.

You will be responsible for shaping the colleague experience from attraction through to development, ensuring our people feel supported, valued, and inspired — all whilst aligning with our culture and RBH values.

THIS IS A PART TIME ROLE - 24 HOURS PER WEEK

KEY RESPONSIBILITIES

People & Culture Strategy

• Lead the implementation of the Hotel People & Culture Plan, ensuring alignment with our culture, values, and budget
• Partner with the General Manager, Heads of Department, and central teams to drive succession planning and internal development

Leadership & Culture

• Foster a coaching culture that promotes respect, inclusion, and wellbeing
• Act as a trusted advisor to the leadership team, supporting people-related decision making

Recruitment & Employer Branding

• Manage end-to-end recruitment processes
• Promote the hotel as an employer of choice across local and digital channels, championing diversity and inclusion

HR Operations & Compliance

• Oversee all HR operations including onboarding, payroll, absence management, performance processes, and HR systems
• Ensure full compliance with UK employment law and internal policies, maintaining fairness and integrity in all decisions

Learning & Development

• Design and implement learning and development initiatives
• Encourage innovation, continuous improvement, and personal growth across all teams

Engagement & Wellbeing

• Drive reward, recognition, and engagement initiatives, including surveys and social activities
• Lead wellbeing initiatives that support a positive colleague experience

Health, Safety & Risk

• Ensure compliance with health & safety regulations, risk assessments, and industry standards
• Model accountability and best practice across all areas of responsibility

WHAT WE ARE LOOKING FOR

• A strong leader with the ability to coach, influence, and build relationships at all levels
• Solid understanding of HR practices, UK employment law, and hospitality operations
• Excellent organisational skills with the ability to manage multiple priorities
• A proactive, self-motivated approach with a passion for people and development
• High levels of integrity, professionalism, and discretion
• A genuine commitment to inclusion, wellbeing, and continuous improvement

WHAT’S IN IT FOR YOU?

We offer a benefits package designed to support and reward our people, including:

• Discounted hotel room rates for you, your friends and family
• Meals on duty
• Wagestream – access your pay when you need it
• Employee Assistance Programme & wellbeing support
• Training and development opportunities to support your career progression
• Social and team engagement events throughout the year

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in building a diverse workforce and sustaining an inclusive, people-first culture. If you require any reasonable adjustments during the recruitment process, please let us know.

We run background checks on all new hires in this position.