People Advisor

Chelsea Football Club; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Chelsea Football Club is seeking a People Advisor (Business Operations) to join the People Team at Stamford Bridge, with occasional travel to Cobham. The role provides comprehensive people support across the Club, advising managers and employees on a full range of People Generalist activities.

You will contribute to Chelsea’s people objectives, policy development, training delivery and safeguarding compliance, while upholding the Club’s BLUE behaviours in day-to-day interactions.

Qualifications

• Understanding of employment law and best practice in People operations.
• Experience advising on employee relations matters.
• Ability to manage multiple cases with discretion and sensitivity.
• Commitment to equality, diversity and inclusion and to safeguarding policies.

Responsibilities

• Advise and support managers on employee relations matters.
• Provide case management for disciplinary, grievance, absence and performance issues.
• Monitor employment practices trends and advise proactive actions.
• Embed equity, diversity and inclusion across teams.
• Serve as a point of contact for People queries via the People inbox and ensure timely, high-quality service.
• Contribute to development and updating of People policies and procedures to meet legal requirements.
• Collaborate with People Business Partners and Learning & Development to design and deliver training.
• Manage offboarding including exit interviews.
• Oversee resourcing, benchmarking and authorization for new/replacement roles.
• Interpret and monitor a range of People metrics.
• Contribute to People initiatives aligned with Chelsea FC priorities and culture.
• Represent the People Team in departmental working groups.
• Keep up to date with industry developments in People.

Skills

People policies

Employment law

ER cases

Diversity & inclusion

Communication skills

Prioritisation

Data interpretation

Discretion with sensitive information

Safeguarding & DBS checks

BLUE behaviours

Policy adherence

Diversity advocacy

Safeguarding awareness

Education

CIPD qualified or working towards CIPD

Job description

JOB TITLE: People Advisor (Business Operations)

DEPARTMENT: People Team

LOCATION: Stamford Bridge with occasional travel to Cobham

CONTRACT: Permanent, 35 hours a week, any 5 in 7

JOB FUNCTION:

This is a fantastic opportunity to join a high-performing, fast-paced People Team to provide comprehensive people support across the Club. This role will contribute to Chelsea’s strategic and operational people objectives and provide a full range of People generalist advice and guidance to managers and employees.

MAIN RESPONSIBILITIES

Employee Relations

• Advise, guide and support managers on all matters relating to employee relations.
• Provide effective case management of people-related issues such as disciplinaries, grievances, absence management and performance management.
• Monitor trends in employment practices and advise on appropriate proactive action.
• Champion equity, diversity and inclusion by embedding inclusive behaviours and decision-making across teams.

Providing sound People advice and guidance

• Support the People Operations team by acting as a point of contact for all People queries through the People inbox, ensuring a timely and responsive service is delivered to a high standard.
• Contribute to the development of People policies and procedures that meet legal requirements and best practice.
• Work alongside People Business Partners and the Learning and Development team to design and deliver relevant training to managers and employees, addressing any identified capability gaps.
• Manage the offboarding process, including arranging and conducting exit interviews.
• Support People Business Partners in overseeing the resourcing process, ensuring that any new or replacement roles are appropriately benchmarked and authorised.
• Assist in the interpretation and monitoring of a range of people metrics.
• Contribute to the development and delivery of People initiatives and projects that underpin Chelsea’s business priorities, values and culture.
• Represent the People Team across departmental working groups, ensuring people considerations are fully integrated.
• Actively build knowledge of organisational, sector and People industry developments, keeping up to date with best practice.

MEASURES OF PERFORMANCE

• Positive, collaborative working relationships are developed and maintained across the Club.
• Employee relations matters are managed effectively with minimal risk to the business.
• Projects are delivered to a high standard and in a timely manner, sustaining the reputation of the People Team as a professional support function.
• Feedback from exit interviews is shared with relevant People Business Partners and Heads of Department, with recommendations on how to build on success and address identified concerns.

PERSON SPECIFICATION

Qualifications

• CIPD qualified or working towards a CIPD qualification

Knowledge, skills and experience

• Sound knowledge of People policies, procedures and best practice
• Good understanding of employment law, with the ability to apply legal advice in practice
• Proven experience managing a range of employee relations cases
• A strong commitment to diversity, inclusion and equality of opportunity
• Strong communication and interpersonal skills, with the ability to confidently and objectively support and influence stakeholders at all levels
• Ability to plan, prioritise and use initiative to meet multiple deadlines
• Ability to quickly and accurately interpret complex information and data
• Experience of handling highly sensitive information with discretion
• Understanding of safeguarding and experience with DBS checks
• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

Our commitment to Equality, Diversity and Inclusion

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.