People Advisor

GAUCHO; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

50% off food at Gaucho restaurants

Birthday off

Employee wellbeing platform

Apprenticeship qualification program

Cycle to Work scheme

Career development and progression

Long service recognition

Job summary

Gaucho is seeking a skilled People Advisor for our London Head Office, close to Oxford Circus, to support the employee journey and employee relations. The role is full-time, Monday–Friday, 9:00–17:30, based at our London offices.

You will coach managers, handle day-to-day people enquiries, maintain records and contribute to engagement initiatives across Gaucho’s restaurants.

Qualifications

• Minimum 2 years' experience in HR/People role with employee relations exposure.
• Strong knowledge of UK employment law and HR best practices.
• Experience coaching managers through people matters with fairness.
• Excellent communication skills and ability to influence at all levels.
• High integrity, discretion and confidentiality.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced hospitality environment.

Responsibilities

• Act as first point of contact for day-to-day people enquiries and advise or escalate as needed.
• Support and coach operational leaders through employee relations matters ensuring fair and compliant processes.
• Attend disciplinary and grievance hearings and prepare accurate notes.
• Build relationships and provide guidance on policies and people practice.
• Prepare HR documentation such as promotion letters and salary letters.
• Maintain accurate employee records and provide timely reports.
• Support references and benefits administration.
• Help deliver employee engagement activities and contribute to diversity and inclusion initiatives.
• Collaborate with Talent and L&D to provide a joined-up employee experience.

Skills

HR experience

UK employment law

Coaching managers

Communication

Integrity & confidentiality

Organisational skills

Hospitality context

Tools

HR systems

Job description

People Advisor | Gaucho Head Office

Gaucho is looking for an experienced and approachable People Advisor to join our People team at our London Head Office (5 minutes walk from Oxford Circus).

Working alongside the wider People Team, you will provide trusted, practical support across the employee journey. Your key focus will be employee relations, coaching managers and supporting wider people and engagement projects across our restaurants.

This is a hands‑on role for someone who understands the fast pace of hospitality and can balance sound judgement with empathy, integrity and attention to detail.

Contract: Full‑time, 40 hours per week

Working pattern: Monday to Friday, 9.00am to 5.30pm

Key Responsibilities

• Act as a first point of contact for day‑to‑day people enquiries, providing clear advice and escalating more serious matters where appropriate.
• Support and coach operational leaders through employee relations matters, ensuring processes are fair, consistent and legally compliant.
• Attend disciplinary and grievance hearings and produce accurate meeting notes.
• Build trusted relationships with colleagues at every level, providing guidance on policies, procedures and good people practice.
• Prepare people documentation, including promotion letters, salary increase letters and contract amendments.
• Maintain accurate employee records and provide timely reports when required.
• Support employee references and benefits administration.
• Help deliver employee engagement activities and wider People projects.
• Support the delivery of Gaucho's diversity, equity and inclusion strategy.
• Work collaboratively with the Talent and Learning & Development teams to provide a joined‑up experience for our people.

What We Are Looking For

• At least two years' experience in an HR or People role, including practical experience of supporting employee relations matters.
• A strong working knowledge of UK employment law and good HR practice.
• Experience coaching managers and helping them navigate people matters confidently.
• Excellent communication skills and the ability to build relationships and influence at all levels.
• A high level of integrity, discretion and respect for confidentiality.
• Strong organisation, accuracy and attention to detail.
• A proactive approach and the ability to manage competing priorities.
• Confidence working independently while contributing fully to the wider People team.
• Previous restaurant or hospitality experience would be an advantage.

Gaucho Benefits

• 50% off your food bill at all Gaucho restaurants.
• Your birthday off.
• Access to our employee wellbeing platform.
• Opportunities to gain recognised qualifications through our apprenticeship programme.
• Cycle to Work scheme.
• Career development and opportunities to progress within Gaucho.
• Recognition for long service.

If you are an experienced People professional who enjoys building strong relationships, coaching managers and making a practical difference across a fast-moving hospitality business, we would love to hear from you.