People Advisor

Samsung Electronics UK; Chertsey; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive People Advisor to manage strategic relationships with agency workers. This pivotal role involves ensuring a positive experience for approximately 600 Partner Colleagues across the UK and Ireland. You'll leverage your analytical skills and attention to detail to oversee data management, policy communication, and support the Reward Team in annual reviews. With a hybrid working model, generous holiday allowance, and opportunities for personal growth, this role is perfect for someone passionate about empowering others and enhancing operational efficiency.

Benefits

Hybrid working (3 days in office)

Pension contribution

Three volunteering days each year

25 days holiday plus bank holidays

Discounts on Samsung products

Access to discount shopping portal

Up to 20 Partner Absence days

Qualifications

• High attention to detail and analytical mindset required.
• Strong knowledge of MS Office, especially Excel, is essential.

Responsibilities

• Manage relationships with Partner Colleagues and agencies.
• Monitor and audit Partner Colleague data and processes.
• Assist with agency invoicing and policy communication.

Skills

Attention to Detail

Analytical Skills

Customer Service

Microsoft Excel

Teamwork

Organizational Skills

Tools

Microsoft Office

Job description

Position Summary

Why join our team?

The People Team’s strategy is to create an environment where our entrepreneurs, spirited pioneers & passionate progressives can succeed through inspiration & empowerment. Over recent years, the People Team function has grown tremendously and continues to go from strength to strength.

Our role is to enable our people to be ambitious, push boundaries, develop as individuals and thrive in everything they do with the overall aim to put technology at the heart of people’s lives!

The People Advisor (Partner Colleagues) is a pivotal coordination support role within the People Operations and Projects Team and covers all management for approximately 600 Partner Colleagues (agency workers) based in the UK and Ireland.

Role And Responsibilities

Your key responsibilities

• The main objective for the role is to manage strategic relationships with managers, Partner Colleagues and their agencies, to ensure that in-life workers have a positive customer journey.
• Managing all queries in line with relevant policies, and raising approvals relating to any assignment changes such as contract extensions, rate increases, job titles and grade changes.
• Working with agencies to ensure changes are communicated to their payroll and that any paperwork and/or Samsung system adjustments are made in an accurate and timely manner.
• Regular monitoring and auditing of Partner Colleague data held by both Samsung and partner agencies.
• Reporting, analysis and manipulation of Partner Colleague data as needed by the business, with support from the Systems Manager where required. Regular use of Microsoft Excel required.
• Working closely with Reward Team and partner agencies to own annual rate review process for Partner Colleague population.
• Assisting Accounts Payable Team with any queries regarding agency invoicing.
• Processing Partner Colleague leavers via the respective agency and ensuring all Samsung assets are returned.
• Regularly reviewing policies relevant to Partner Colleagues. Communicate any relevant policy changes to agencies and assist with internal communication.

What We Need For This Role

To be successful, you will possess the following skills and attributes:

• Have a high level of attention to detail, an analytical mind-set and be curious about data.
• Ideally have knowledge of agency and temporary worker legislation and practices.
• Have strong MS Office knowledge. Excel is essential, including reference and logical formulae such as VLOOKUP, IF etc.
• Enjoy working as part of a team but also have the gravitas to work autonomously with minimal direction.
• Be comfortable in escalating where necessary.
• Constantly review and question our systems, processes and ways of working, looking for efficiency and improvements to make sure we provide the best possible level of service.
• Enjoy dealing with people, with great customer service skills.
• Have pace and energy about their work, a passion for getting it done well and on time.
• Be a proactive, positive, energetic and supportive member of the People Team, actively contributing to team meetings and projects.
• Be highly organised and able to balance workload effectively.

The interview process

1st Stage – Head of Operations & HR Advisor (Current incumbent)

2nd Stage – Head of Talent Acquisition & People team business partner

Skills And Qualifications

Benefits of working at Samsung include:

• Hybrid working – 3 days in the office and 2 days at home per week.
• Pension contribution.
• Three volunteering days each year.
• Holiday - 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.
• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency.
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need.

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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