People Administrator

West Midlands Combined Authority; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Healthcare plans

Job summary

West Midlands Combined Authority is seeking an HR Administrator to join the People Shared Service Centre in Birmingham. You will provide transactional HR administration across the employee lifecycle, respond to queries, support onboarding, maintain records and deliver timely documentation.

This role is a 6 month fixed-term contract with a focus on accurate data, SLA-driven ticket handling and supporting BW self-service. Office-based with a need to collaborate across teams.

Qualifications

• Experience delivering transactional HR services across the employee lifecycle.
• Strong customer service delivery through online channels.
• Experience using HR systems, data input and management.
• Experience in a fast-paced, service-oriented team environment.
• Generalist HR knowledge at a transactional/administrative level.
• Proficiency in Microsoft Office and SharePoint.
• Ability to produce concise documentation on time.
• Ability to prioritise and work in a fast-paced team.

Responsibilities

• Provide transactional and administrative support in the People Shared Service Centre.
• Handle HR-related queries via Fresh Service tickets as first point of contact.
• Manage tickets, actions and escalations per SLAs.
• Promote self-service and rollout of BW self-service.
• Act as BW Super User and support new starters and records.
• Support pre-employment checks and employee relations documentation.
• Maintain employee files and input data into BW systems.
• Create Excel trackers and monitor data accuracy.
• Arrange onboarding sessions and meeting support for working groups.
• Assist in sickness absence, probation admin, and project work.

Skills

HR Service Centre experience

Customer service

Data accuracy

Microsoft Office

SharePoint

Education

Level 3 qualification

Tools

Fresh Service

BW system

Job description

The West Midlands Combined Authority is working to become the best place to work and belong, creating the right conditions for our people to feel supported, included and able to do their best work. Our People & Culture Services team plays a key role in making that happen by providing the advice, support and administration that helps colleagues and managers across the organisation have a positive experience at work.

As a People Administrator, you will be part of our People Shared Service Centre, providing effective and efficient HR administration across the employee lifecycle. From responding to queries and supporting onboarding to maintaining accurate records and producing timely documentation, your work will help deliver a professional, responsive and trusted service for our people.

Please note that this is a 6 month fixed term contract.

What you'll be doing.

• Provide effective and efficient transactional and administrative support as part of the People Shared Service Centre.
• Act as a first point of contact for HR-related queries through Fresh Service tickets.
• Manage allocated Fresh Service tickets, taking appropriate action and escalating where required in line with service level agreements.
• Promote and support manager and employee self-service, including supporting the roll-out and use of BW self-service.
• Act as a Super User for the BW system, responding to system queries from self-service users and new starters.
• Manage and organise new starter welcome sessions for employees and contingent workers.
• Produce accurate documentation across all stages of the employee lifecycle, ensuring it is distributed and filed appropriately.
• Manage pre-employment checks for new starters, ensuring policy and legal requirements are met.
• Provide administrative support for employee relations case management, including minute taking, document management and timely turnaround.
• Maintain employee personal files, ensuring employment records and documents are compliant, filed and retained correctly.
• Input employee data into BW systems and support change request processes to maintain accurate and live records.
• Create and maintain Excel trackers to support record management.
• Check the accuracy of data input through manager self-service and monitor and log errors.
• Maintain structure charts using BW reports and information from People Business Partners.
• Arrange meetings and provide administrative support to People & Culture working groups.
• Support People Advisors with sickness absence and probation management administration.
• Participate in People & Culture projects as required in line with organisational priorities.
• Support inclusion, wellbeing and continuous improvement across people delivery.

What's essential.

• Experience of working in an HR Service Centre providing transactional services across the employee lifecycle.
• Experience of providing a responsive customer service through online services.
• Experience using HR systems, including data input and management.
• Experience working in a fast-paced office environment as part of a service-oriented team.
• Generalist HR knowledge at a transactional and administrative level.
• Good knowledge of Microsoft Office and SharePoint.
• Ability to produce accurate and concise documentation within agreed timeframes.
• Ability to prioritise and work effectively as part of a fast-paced team.
• Ability to make decisions effectively using your own knowledge and available data.
• Ability to communicate effectively with managers and employees at all levels.
• Ability to work on your own initiative.
• Good organisational and interpersonal skills.
• Excellent attention to detail.
• Desire to learn and develop.
• Minimum Level 3 qualification.

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contributionscheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing,andmortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costcomembership through the WMCA.
• Boundlessunlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• EyeCare Scheme,offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours.

Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.

• Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.
• Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
• Inclusive -Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
• Innovative- We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).