Pensions Team Leader

TN United Kingdom; Welwyn Garden City; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Pensions Team Leader to join their fast-growing pension administration business. In this pivotal role, you will lead a team dedicated to providing exceptional service to a prestigious portfolio of clients. You will leverage your experience to navigate a variety of pension arrangements, from straightforward to complex, while managing team performance and client relationships. This position offers fantastic career progression opportunities in a supportive, hybrid working environment that values flexibility and trust. Join a team that rewards your efforts with a competitive salary and a comprehensive benefits package.

Benefits

Generous Discretionary Bonus

Comprehensive Pension Scheme

Private Medical Insurance

Life Insurance

Eye Care Vouchers

Qualifications

• Experience in leading teams in a fast-paced environment.
• Strong understanding of pension administration processes.

Responsibilities

• Manage a team to deliver high-quality service to clients.
• Drive continuous improvements and best practices in operations.

Skills

Team Leadership

Pension Administration

Client Relationship Management

Project Management

Coaching and Mentoring

Education

Bachelor's Degree

Professional Qualification in Pensions

Job description

Social network you want to login/join with:

Pensions Team Leader, Welwyn Garden City

Client:

WTW

Location:

Welwyn Garden City

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

4f92af414a2d

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

As a Team Leader at WTW, you will be making a difference within our leading and fast-growing pension administration business. You and your team will provide a high quality and valued service to our impressive portfolio of clients that include prestigious and market leading global companies. You will enjoy being able to benefit from your experience to date and develop your career further within this important and key role within WTW.

Here at WTW, you are able to utilise your skills on a variety of different clients, with pension arrangements ranging from straightforward to complex, with populations covering hundreds of members to hundreds of thousands. This gives you the opportunity to work within one organisation on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations, or your manual calculation skills, and the potential for involvement with a huge variety of different projects, often at the forefront of the industry.

Managing a team of Administrators, you will be responsible for providing a professional, high quality service to our Clients and their members, managed through a rolling schedule of objectives and developing your team. If you are ambitious, self-driven, a people person, and have a can-do attitude, you will fit well within our busy working environment. As an industry leader, we offer fantastic opportunities for career progression.

We can offer you a fun and engaging environment working with some of the best people in our industry. We will reward your efforts with a competitive salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, life insurance, private medical insurance, eye care vouchers, and many other options.

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust, and “hybrid” is not a one-size-fits-all solution.

The Role

• Ensure client work is undertaken on time whilst adhering to our quality standards.
• Take ownership and accountability and monitor work allocation to ensure service level is achieved.
• Lead the more complex/project work as required.
• Drive best practice and identify continuous improvements.
• Coach, mentor, and drive colleague training, development, and team performance.
• Maintain a high level of professionalism internally and with clients to promote our brand.
• Support and develop our client relationships as appropriate.
• Be actively involved in recruitment and selection of colleagues.
• Work with your team and the business to create a positive working environment.