Senior Pensions Projects Administrator

WTW; Redhill; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Hybrid working

Volunteer day

Employee assistance programme

EV car scheme

Share scheme

Cycle-to-work programme

Dental and optical cover

Critical illness protection

Job summary

WTW is seeking a Senior Projects Pensions Administrator in Redhill on a hybrid basis. You will support senior colleagues with pension increases, statements, and monthly reporting, while driving automation and managing large projects to meet client needs.

You will oversee complex calculations, data quality, and stakeholder communication, coaching juniors and ensuring high-quality outputs across multiple schemes.

Qualifications

• Experience in occupational pension administration; DB experience desirable, DC/hybrid also considered.
• Experience managing small projects is desirable.
• Ability to handle high volumes with accuracy and attention to detail.
• Strong written and verbal communication; proficient in Excel and Word.
• Experience coaching and supporting junior colleagues.
• Excellent organisational and time management skills; able to manage multiple client queries.

Responsibilities

• Collaborates with the Team Leader to meet delivery promises and performance standards.
• Supports senior associates with pension increases, statements, reports, monthly reporting and automation testing.
• Monitors and provides feedback on junior colleagues to ensure Right First-Time outputs.
• Performs complex pension calculations, data entry, and queries across member schemes.
• Manages project scopes, budgets, and milestones; drives automation initiatives.
• Develops test packs, documents precedents, and assists with large member mailings.
• Identifies data quality issues and proposes solutions; maintains client relationships.

Skills

Attention to detail

Excel proficiency

Coaching & mentoring

Communication

Time management

Tools

Excel

Word

Job description

Description

Join us as a Senior Projects Pensions Administrator within our Outsourcing line of business based out of our Redhill office working hybrid.

As a Senior Pensions Projects Administrator, you will be making a difference within our leading pension administration business. In this role, you will provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions. You would be running and managing large projects successfully, maintaining existing reporting requirements and ensuring that full system automation is achieved. This gives you the opportunity to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects, often at the forefront of the industry.

The Role

• Collaborates with the Team Leader to ensure all delivery promises, and performance standards are achieved including monitoring of individual and team performance and escalating issues and cases to the Team Leader when required.
• Provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions
• Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to support Right First-Time targets and output targets across the team.
• Works on a range of Pension Administration related tasks including undertaking complex pensions calculations, pensions data entry and answering queries using manual system processes across a range of different member pension schemes.
• Monitors own projects and those of junior colleagues to ensure agreed target dates are achieved and work is of a high standard. This includes scoping costs for projects and monitoring spend against the budget.
• Develops homepages, precedent documents and produces test packs for automation, test and signs off calculations for DB and DC members and assists and prepares large mailing projects to members.
• Assists in due diligence exercises, analysing data quality, identifying data issues, and proposing solutions as well as monitoring and managing data cleaning requirements.
• Acts as key contact for an agreed list of projects and maintains and develops client relationships in respect of these.
• Acts as a point of escalation for the team for technical issues, non-standard cases, and complaints.
• Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required. This includes working with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.
• Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.

Qualifications

What you'll bring

• Previous experience working in an occupational pension administration team (DB experience would be desirable, however experience within DC and/hybrid would also be considered) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
• Experience of working and managing small projects is desirable.
• Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.
• High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
• Experience of coaching and supporting less experienced colleagues.
• Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
• Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client / member queries or projects at the same time, whilst maintaining a high-quality service.

What we offer

• 25 days of annual leave plus an extra WTW day to relax and recharge
• private healthcare
• life insurance
• group income protection
• regular health assessments
• defined contribution pension scheme, featuring matched contributions up to 10% from the company
• hybrid working options
• access to an employee assistance programme
• fully paid volunteer day to make a difference in your community
• electric vehicle car scheme
• share scheme
• cycle-to-work programme
• dental and optical cover
• critical illness protection

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please [e-mail]

(OGB 2)