Senior Pensions Technical Manager

Sanderson; Chesterfield; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Sanderson in Chesterfield is seeking a Senior Pensions Technical Manager for a hybrid role. You will apply extensive pensions administration and DB knowledge to support complex member casework, scheme events and high-value projects.

You will partner with Legal and Risk & Compliance, lead complaint handling, review data and calculations, and contribute to member communications and portal enhancements.

Qualifications

• Experience in a technical role within a pensions administration function.
• Proven DB Pension Schemes knowledge and operational experience.
• In-depth knowledge of Microsoft Office suite.
• Excellent verbal and written communication skills.
• Strong knowledge of scheme rules, pensions legislation and administration processes.
• Strong pensions knowledge including HMRC rules and employer legislation.
• Strong numeric, analytical and problem-solving skills.
• Ability to communicate at all levels and work with commercial awareness.
• Track record as an experienced pensions practitioner or PMI qualification.
• Experience delivering pension scheme events and projects.

Responsibilities

• Support Trustee committees ensuring process and documentation are fit for purpose and casework is managed timely.
• Act as principal contact with Legal/external parties on scheme/regulatory issues.
• Manage delivery of scheme events and provide technical oversight on regulatory projects.
• Lead the complaints handling process and provide reporting and trend analysis to stakeholders.
• Review calculations, validate data and support core Member Services with high-value, complex cases.
• Keep up to date with legislation and disseminate to the wider team with Legal and Risk & Compliance input.
• Provide technical support to the wider team, answer ad hoc queries and review communications and training.
• Support the Product Owner in developing the member portal.
• Monitor process and systems strength to reduce risk and improve member experience.

Skills

Pensions Administration

Defined Benefits (DB)

Regulatory compliance

Data analysis

Microsoft Office

Technical pensions knowledge

Stakeholder communication

Project delivery - pension events

Problem solving

PMI pensions qualification

Education

PMI pensions qualification

Job description

Senior Pensions Technical Manager, Chesterfield, Hybrid

Location: Chesterfield

Hybrid Working

Summary of the role

A company that specialises in workplace pension schemes are seeking a dedicated professional to join the company, as a Senior Pensions Technical Manager. They are looking for someone with previous Pensions Administration and Defined Benefits (DB) experience, who will be responsible for providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services' teams as well as supporting on technical pensions issues within the wider team.

What you'll be doing

• Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
• Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
• Manage the delivery of scheme events and provide technical oversight on regulatory projects
• Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
• Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases.
• Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.
• Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.
• Support the Product Owner in developing the member portal.
• Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience and provide technical support for resolving any issues arising, where required.
• Be the technical expert of team specific processes including system specifications, data, Scheme rules and procedures.
• Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates.
• Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.
• Work closely with the Operational Change team with the continuous improvement programme and quality reviews.
• Other duties, as required.

What we're looking for

• Experience in a technical role within a pensions administration function.
• Proven DB Pension Schemes knowledge and operational experience.
• In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook.
• Excellent verbal and written communication skills.
• Have an excellent knowledge of: Scheme rules and practices, Pensions and related employer legislation/tPR regulatory codes of practice and Administration processes.
• Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.
• Strong numeric, analytical and problem-solving skills.
• Ability to communicate / interact at all levels within the organisation.
• Well organised with robust commercial awareness.
• Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.
• Experience in managing the delivery of pension scheme events and other projects.
• Experience in other software products
• Specific Microsoft Excel skillset - ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual cases
• Proven experience in a similar role.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.