Pensions Services Specialist

Just Group plc; Reigate; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Bonus scheme

Birthday day off

Private medical cover

Employee assistance

Job summary

Just Group plc in Reigate is seeking a Pension Services Specialist to join the Defined Benefits team on a hybrid basis (50% office-based). You will support member servicing activities carried out by TPAs and Scheme Administrators, handling queries, complaints and administering deferred options.

Key duties include responding to client requests, assisting with mortality and sanctions screening, and contributing to process improvements within the DB operations.

Qualifications

• Experience delivering high-quality customer service to internal/external customers.
• Experience with Third Party Administrators or pension schemes.
• Experience with non-standard processes and systems.
• Strong communication and prioritization abilities.

Responsibilities

• Work with clients, TPAs and wider DB team to ensure all member option calculations are accurate and paid on time.
• Act as a point of contact for TPAs and Pension Scheme Administrators.
• Support TPAs, members, clients and the wider DB Team with administration and payment queries, complaints and service concerns.
• Provide support for TPAs and internal audits.
• Support the DB Operations team with client requirements, administration, reporting, MI, payments and data validation.
• Engage in process reviews and other improvement initiatives.

Skills

Workload management

Teamwork

Organizational skills

Communication skills

Quality focus

Flexibility

MS Office

DB pensions knowledge

DB de-risking knowledge

Tools

MS Office

Job description

Pension Services Specialist
Location: Reigate – hybrid – 50% office based
Full time – 35 hours

Purpose

The Pension Service Specialist role, sits within the Defined Benefits team, and is focused on reacting to the member servicing activities performed on a day to day basis by our Third Party Administrators and our Scheme Administrators.

The Pension Service Specialist will facilitate client and customer requests. This includes handling a variety of member queries, dealing with complaints, producing deferred member options and solving matters relating to the administration of our DB policies.

The role also carries out key activities around mortality and sanction screening as well as interacting with other areas of the wider DB Team by providing key information and assisting with administrative matters.

About Just

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

Key responsibilities

• Work with our clients, TPAs and wider DB team to ensure all member option calculations are accurate and paid on time.
• Act as a point of contact for our TPAs and Pension Scheme Administrators.
• Support our TPAs, members, clients and the wider DB Team with administration and payment queries, complaints and service concerns.
• Provide support for TPAs and internal audits.
• Support the DB Operations team and wider DB Team with various tasks associated with client requirements, administration, reporting, MI, payments and data validation.
• Engage in process reviews and other improvement initiatives.

What we’re looking for

• Ability to manage own workloads and prioritise a number of different tasks based on business volumes and priorities
• A good team worker, able to establish and communicate priorities with a number of people to ensure adequate support is given to the team and TPA
• Good organisational and planning skills
• Excellent communication skills – with the ability to communicate information across different media (e.g. in person, telephone, letter, email)
• Clear focus on quality, service and results
• Flexible approach: ability to work as part of a team in a fast moving environment
• Good Microsoft office skills particularly Excel, Word and PowerPoint
• Good understanding of DB Pensions and how they differ from individual annuities
• Knowledge of DB de-risking market, including an understanding of the DB Pension Scheme wind up process desirable but not essential

Experience

Required:

• Experience of providing a high level of customer service to both internal and external customers
• Working for or with a Third party administrator
• Experience of working with non-standard processes and systems

Our behaviours

At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

What ’s in it for you

• A competitive salary, pension scheme and life assurance
• 25 days annual leave plus an additional day on us for your birthday
• Private medical cover and income protection, just in case
• A generous and highly achievable bonus scheme
• Opportunities to progress your career in-role and within the company
• Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders
• A variety of employee funded benefits available via our online benefits portal
• Plus, several additional purchase options available for you and your loved ones

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.

We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.