Pensions Helpdesk Specialist - Inbound Support

Lorien; Whitburn; On-site; GBP 21,000 - 25,000; Full time

Job summary

Willis Towers Watson is seeking a Contact Centre Agent in Redhill to handle inbound calls regarding pension schemes and occasionally respond to emails. You will support the admin and customer service teams while meeting service standards.

You will work five days a week in a busy call centre, delivering accurate information and professional service to clients and members, with a focus on teamwork and accountability.

Qualifications

• Excellent customer service skills and a positive, customer focused attitude.
• Ability to communicate clearly in written form.
• Strong verbal communication with colleagues and customers.
• High level of accuracy in handling calls and data.
• Capable of working under pressure and meeting targets.
• Able to use computers and basic software.
• Collaborative team player with a proactive mindset.

Responsibilities

• Forward escalated calls in the correct manner.
• Maintain and develop knowledge of pension schemes.
• Provide support to the administration team.
• Support team members during busy periods.
• Work as part of an effective team.
• Answer phones and respond to members' queries to meet service standards.
• Communicate with members via email.
• Make outbound calls when required.
• Hit individual KPI of 50 calls per day and contribute to team targets.
• Ensure timely completion of timesheets.

Skills

Customer service

Written communication

Verbal communication

Accuracy

Under pressure

Computer literacy

Teamwork

Job description

Willis Towers Watson is seeking a Contact Centre Agent in Redhill to handle inbound calls regarding pension schemes and occasionally respond to emails. You will support the admin and customer service teams while meeting service standards.

You will work five days a week in a busy call centre, delivering accurate information and professional service to clients and members, with a focus on teamwork and accountability.