Pensions Governance & Secretarial Client Lead

Spence & Partners Limited; Belfast City District; On-site; GBP 60,000 - 90,000; Full time

Job summary

Spence & Partners Limited is seeking a Client Manager in Governance & Secretarial to lead a portfolio of pension clients, focusing on strategy, delivery, governance and commercial outcomes. You will act as the primary point of contact, ensuring regulatory compliance, high-quality service, and growth across the client base.

The role requires collaboration with administration, actuarial, investment and projects teams to drive client satisfaction, manage budgets and support implementation of

Qualifications

• Strong relationship management with trustees, sponsors, advisers.
• Excellent written and verbal communication skills.
• Strategic thinking with ability to lead cross-functional teams.
• Ability to manage multiple priorities and complex client portfolios.
• Knowledge of UK pension governance and regulatory environment.
• Experience in client profitability and contract renewals.

Responsibilities

• Build and maintain long-term relationships with trustees, sponsors, advisers and stakeholders.
• Lead governance reviews, client meetings and service delivery discussions.
• Manage budgeting and billing across client portfolio.
• Monitor KPIs and client satisfaction; address risks and issues.
• Collaborate with administration, actuarial, investment, and projects teams to deliver outcomes.
• Support business development, proposals and market growth initiatives.

Skills

Relationship Management

Communication

Leadership

Organisation

Education

PMI qualifications

Job description

Spence & Partners Limited is seeking a Client Manager in Governance & Secretarial to lead a portfolio of pension clients, focusing on strategy, delivery, governance and commercial outcomes. You will act as the primary point of contact, ensuring regulatory compliance, high-quality service, and growth across the client base.

The role requires collaboration with administration, actuarial, investment and projects teams to drive client satisfaction, manage budgets and support implementation of