Pensions Governance & Client Lead

3173 Limited; Glasgow; On-site; GBP 55,000 - 85,000; Full time

Job summary

Spence Consulting in Glasgow seeks a Client Manager (Governance & Secretarial) to lead a portfolio of pensions clients, delivering governance and secretarial services with high-quality delivery, regulatory compliance, and commercial value.

You will collaborate across administration, actuarial, investment, projects, systems, and business development teams to achieve growth and client satisfaction. The role balances leadership and hands-on governance duties.

Qualifications

• Significant experience within UK pensions industry.
• Experience working with trustee boards, corporate sponsors, and professional advisers.
• Strong knowledge of DB pension schemes.
• Experience understanding commercial contracts and service agreements.

Responsibilities

• Build and maintain strong, long-term relationships with trustees, corporate sponsors, advisers, and key stakeholders.
• Lead regular client meetings, governance reviews, and service delivery discussions.
• Create and manage pension scheme annual business plans and calendars.
• Deliver governance and secretarial services in line with contractual commitments and organise client meetings, minutes, actions, and stakeholder management.
• Manage budgeting and billing across client portfolio; monitor KPIs and client satisfaction.
• Support delivery of projects such as GMP equalisation, pension dashboards, benefit rectifications, buy-ins/outs, mergers, and data cleansing.

Skills

Relationship management

Commercial awareness

Leadership

Communication

Education

PMI qualifications or equivalent

Job description

Spence Consulting in Glasgow seeks a Client Manager (Governance & Secretarial) to lead a portfolio of pensions clients, delivering governance and secretarial services with high-quality delivery, regulatory compliance, and commercial value.

You will collaborate across administration, actuarial, investment, projects, systems, and business development teams to achieve growth and client satisfaction. The role balances leadership and hands-on governance duties.