Pensions Client Success Specialist

Howden Group; Bristol; On-site; GBP 35,000 - 46,000; Full time

Benefits offered by this job

Healthcare provision

Wellbeing offers

Competitive salary

Generous pensions

Job summary

Howden is seeking a Client Services Specialist to deliver pension administrative servicing for our client base in Bristol, working with the Pensions team to meet service level agreements and client needs.

You will manage renewals, monitor insurer performance, handle queries, update systems, and contribute to retention and growth with a collaborative, detail-driven approach. The role offers RO1/RO4 pathway potential and a strong, people-first culture.

Qualifications

• Strong prioritisation and work management skills.
• Excellent attention to detail.
• Clear and efficient communication with clients, insurers and stakeholders.
• Ability to collaborate with colleagues.
• Knowledge of Group Pension providers and current regulations.
• Experience with Employee Benefits consultancy or insurance provider preferred.
• RO1 & RO4 qualifications preferred.
• Motivated to learn about the Employee Benefits industry and Group Pension sector.

Responsibilities

• Provide pension administrative servicing support for pension clients, collaborating with the Pension Consultancy Team and in line with the scope of service.
• Complete work for scheme renewals or market reviews, collate and analyse results, and support report production.
• Monitor insurers’ performance and challenge insurers to resolve issues for clients.
• Handle client queries (verbal and written) per SLAs and liaise with insurers to deliver outcomes.
• Update internal systems to maintain compliance and track workload.
• Own and proactively manage workload and client relationships with the Consultancy team to support retention and growth.
• Provide peer review support as necessary.

Skills

Prioritisation

Attention to detail

Communication

Team collaboration

Pensions knowledge

Regulatory knowledge

Employee Benefits experience

RO1/RO4 knowledge

Job description

Howden is seeking a Client Services Specialist to deliver pension administrative servicing for our client base in Bristol, working with the Pensions team to meet service level agreements and client needs.

You will manage renewals, monitor insurer performance, handle queries, update systems, and contribute to retention and growth with a collaborative, detail-driven approach. The role offers RO1/RO4 pathway potential and a strong, people-first culture.