Pensions Client Services Leader: Strategy & Growth

London Insurance Life; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden is a global insurance group; the Head of Client Services – Pensions leads a high‑performing client services function across client and consultant experiences. The role sits between Client Services Managers and senior governance leaders, delivering strategy, governance and continuous improvement to sustain growth and service excellence.

The post requires strategic leadership, cross‑functional collaboration, and robust oversight of regulatory obligations and client outcomes.

Responsibilities

• Provide leadership, direction and support to managers; build a high‑performance culture.
• Maintain accountability for operational performance and service standards.
• Develop and maintain strong client, consultant and stakeholder relationships.
• Ensure compliance with regulatory and governance requirements; oversee risk controls.

Skills

Leadership

People Development

Governance

Regulatory compliance

Risk management

Job description

Howden is a global insurance group; the Head of Client Services – Pensions leads a high‑performing client services function across client and consultant experiences. The role sits between Client Services Managers and senior governance leaders, delivering strategy, governance and continuous improvement to sustain growth and service excellence.

The post requires strategic leadership, cross‑functional collaboration, and robust oversight of regulatory obligations and client outcomes.