Pensions Administrator

Focus Resourcing Limited; Portsmouth; On-site; GBP 15,000 - 22,000; Full time

Job summary

Focus Resourcing Limited's client is seeking an experienced Administrator to support a busy pensions team on a 3-month sickness cover basis. The role is based in Port Solent with parking and offers a supportive working environment.

The successful candidate will have proven administration and customer service skills, with proficiency in MS Word, Excel and Outlook. You will maintain pension databases, draft correspondence, and handle address updates, with potential hybrid work after training.

Qualifications

• Proven administration experience with strong customer service skills.
• Proficient in Word, Excel and Outlook with high attention to detail.
• Residential checks and basic pensions knowledge are a plus.

Responsibilities

• Handle pension administration tasks for entrants, leavers, retirements, transfers and deaths.
• Maintain and update pension databases and systems accurately.
• Draft and issue customer correspondence using the EDMS.
• Support non-financial updates such as address changes.

Skills

Administration

Customer service

MS Word

Excel

Outlook

Organisational skills

Communication skills

Attention to detail

Tools

Electronic Document Management System

Job description

Our prestigious clients are now seeking an experienced Administrator to work in their busy pensions team to cover sickness for 3 months. This role is based in Port Solent and they do have parking. They offer a great working environment in a supportive team.

Ideal candidates will already have proven administration skills and strong customer service skills. You will need to have been a resident in the UK for the last 3 years or more to undergo the checks required below as all candidate will have to undergo a full criminal and credit check before starting the role.

Hourly rate: 13.50 per hour + holiday pay

Hours: 9AM - 5.15PM initally all office based but could move to more hybrid after training

Your role:

• Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
• Maintain and update pension databases and systems accurately.
• Draft and issue customer correspondence using the Electronic Document Management system.
• Support non-financial updates (e.g. address changes).

The person:

• Office-based experience, ideally within financial services or pensions, is preferred but not essential.
• Basic awareness or understanding of the pensions industry is beneficial.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
• High attention to detail and accuracy in both written and numerical tasks.
• Strong communication and interpersonal skills, both written and verbal.
• Positive, flexible, and proactive approach to learning and work responsibilities.