Pensions Administrator

Spence & Partners Limited; Belfast City District; On-site; GBP 26,000 - 38,000; Full time

Job summary

Spence & Partners Limited in Belfast is seeking a Pensions Administrator to manage defined benefit and defined contribution schemes, acting as the main contact for members and third parties.

You’ll build client portfolios, handle member queries by phone and written communication, and ensure accurate, timely transactions while meeting service levels and regulatory guidance.

Qualifications

• Broad pension's technical knowledge, with strong experience working in a Defined Benefit pension administration environment and with a detailed understanding of defined benefit pensions schemes and UK pensions legislation, regulation and codes of practice.
• Knowledge of computerised systems e.g. Microsoft Office/ Windows applications.
• Excellent communication skills both written and oral with the ability to articulate and communicate current and relevant issues to scheme members; pension trustees; and other relevant third parties.
• Experience of working pro actively and using own initiative to complete tasks.
• The ability to perform in a fast-moving environment providing excellent service to clients and third parties with a desire to succeed at accomplishing challenging objectives.
• Knowledge of and experience with GMP Reconciliation / Equalisation calculations
• Knowledge of The Pensions Regulator (TPR) guidance

Responsibilities

• Build a portfolio of clients to manage all transactions for their pension schemes, ensuring completion to high standards within service levels.
• Act as key contact to pension members, answering queries over the phone and in writing.
• Provide clear and accurate information to members and beneficiaries.
• Mentor and peer review less experienced administrators.
• Support exercises from winding up schemes to calculating members’ pension benefits and forensic research as appointed by The Pensions Regulator

Skills

Pensions knowledge

Defined Benefit experience

Communication skills

Proactivity

Attention to detail

Tools

Microsoft Office

Job description

You will enjoy working in a challenging environment in which you can develop both personally and professionally in an award-winning company. You will be a conscientious individual with exceptional attention to detail. You will have the ability to build strong relationships internally and externally and work to demanding deadlines and targets.

As Pensions Administrator, you will manage and maintain the administration aspects of defined benefit and defined contribution pension schemes on behalf of the scheme trustees. Acting as point of contact for scheme members, scheme managers/trustees and other third parties and provide mentoring and peer review of less experienced administrators. Our team carry out all types of exercises from winding up schemes and calculating members’ pension benefits to carrying out forensic research for schemes where we have been appointed by The Pensions Regulator, all the while providing an excellent service to the members of our Schemes. This variation makes Spence an exciting opportunity for anyone interested in a career in pensions.

You will build a portfolio of clients to which you will manage all the transactions needed for their pension schemes, ensuring they are completed to the highest standards, within the service levels. You will become key contact to pension members answering queries over the phone and via written communication. You will become effective at providing clear and accurate information to members and beneficiaries.

Key Responsibilities

Key Criteria

• Broad pension's technical knowledge, with strong experience working in a Defined Benefit pension administration environment and with a detailed understanding of defined benefit pensions schemes and UK pensions legislation, regulation and codes of practice.
• Knowledge of computerised systems e.g. Microsoft Office/ Windows applications.
• Excellent communication skills both written and oral with the ability to articulate and communicate current and relevant issues to scheme members; pension trustees; and other relevant third parties.
• Experience of working pro actively and using own initiative to complete tasks.
• The ability to perform in a fast-moving environment providing excellent service to clients and third parties with a desire to succeed at accomplishing challenging objectives.
• Knowledge of and experience with GMP Reconciliation / Equalisation calculations
• Knowledge of The Pensions Regulator (TPR) guidance

Behavioural Competencies for the role

• Inspiring Leadership, Strategic Thinking, Impacting & Influencing, Client Engagement, Collaborative Working, Problem Solving, Planned Approach, Professional Approach
• Further information is provided outlining the indicators for each behavioural competency

About Spence

Our primary aim is to provide interesting, worthwhile and healthy careers for all our people; we believe that this emphasis sets us apart from our competitors.

We are defined by our ethos and by our goal:

Our ethos is an individual and collective commitment achieved through carefully balancing responsibility with freedom and flexibility, all of which is underpinned by a willingness to work interdependently. When we get this balance right, it is how we do our best work.

We look after our staff first and foremost, but for a commercial purpose, which is to deliver great service profitably. By focusing on our goal, we provide the best outcomes for pension scheme members, trustees and employers.

We have clients throughout the UK, serviced from offices in London, Belfast, Glasgow, Manchester, Birmingham, Bristol, and Leeds.