Pensions Administrator

Isio; City of Edinburgh; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme with stretch targets

Study support for qualifications

Job summary

Isio’s Pensions Administration team is growing, with vacancies in Edinburgh and other city centres, offering a hybrid workstyle. You will deliver high-quality administration for Defined Benefit schemes and support members with empathetic, timely service.

We value excellent communication, strong organisational skills and IT proficiency, and support your professional qualifications with study assistance and a competitive bonus scheme.

Qualifications

• Previous experience as a pension administrator with experience delivering administration services to Defined Benefit schemes.
• Excellent member service focus with the ability to deal with a variety of people, build relationships and manage expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues positively.
• Excellent organisational skills with the ability to manage multiple tasks to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

Responsibilities

• Deliver great service to a portfolio of Defined Benefit pension scheme clients and their members.
• Provide excellent service to members via phone and email.
• Use tools and systems to record actions and manage cases to conclusion with updates.
• Calculate member benefits.
• Escalate errors, omissions and complaints promptly per procedures.

Skills

Pension administration

Member service focus

Communication skills

Organisational skills

IT proficiency

Tools

MS Office

Job description

Experienced Pensions Administrator

Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators.

We currently have new vacancies which can be based in our Croydon, Birmingham, Edinburgh and Reading city centre offices with a hybrid workstyle.

What does the role entail?

You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include.

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Calculating member benefits.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.

What we’re looking for

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes

Why Join Isio

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards andour values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us [e-mail]