Pensions Administrator

NHS Jobs; Basingstoke; On-site; GBP 22,000 - 32,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust is seeking a Pension Administration Officer to handle queries and provide guidance on the NHS Pension Scheme. You will manage retirement applications, update logs and verify certificates, while staying aligned with current regulations.

In this role you will attend payroll and pension meetings, process opt-outs and transfers, and work with HR, Health 4 Work and NHS Pensions to ensure accurate, compliant pension processing and timely communications.

Responsibilities

• Answer queries by phone, email and post from staff, managers and external agencies.
• Provide pension information on the NHS Pension Scheme to staff in a timely manner.
• Prepare retirement applications, update retirement log and verify certificates.
• Attend payroll and pension meetings to stay updated on changes.
• Process pension opt-out and refund forms on Pensions Online.
• Review auto-enrolment and re-enrolment in the absence of the Pensions Officer.
• Analyse and reconcile pensions information on Pensions Online, including overlaps.
• Liaise with HR, line managers, Health 4 Work and NHS Pensions on ill health retirements.
• Prepare transfer packs and cash equivalent transfers for members.
• Collaborate with Pensions Officer and Payroll Benefits Manager to update policies and procedures.
• Undertake other duties commensurate with the role, including project work.

Job description

Answer queries via telephone, e-mail and post from employees, managers and other external agencies such as NHS Pensions. Provide pension information to all staff on aspects of the NHS Pension Scheme in a timely and effective manner. Prepare retirement application forms for members wising to retire, update retirement log and verify certificates once form has been returned. Attend payroll team and pension group meetings to keep up to date with any changes. Process pension opt out and refund forms on Pensions Online. Keep up to date with changes to NHS Pensions policies and procedures, pensions rules and regulations, including the Pensions Charter. Enhance own performance through continuously developing own knowledge, skills and behaviours to meet the current and future requirements of the job and respond to the learning needs of the Trust. In the absence of the Pensions Officer, review and manage weekly and monthly auto enrolment and re-enrolment process in line with The Pensions Regulator Directive and communicate with employees where appropriate. Analyse, investigate and process all pensions information relating to their membership of the scheme on Pensions Online system including overlapping employments, exceeding whole time hours, contracted hours changes, closing records for opted out members, investigating payment calculations and reconcile information. In the absence of the Pensions Officer, liaise with HR department, line manager, Health 4 Work and NHS Pensions to process ill health retirements. Prepare and send out relevant application forms to members, including transfer packs and cash equivalent transfers for divorce. Work with the Pensions Officer and Payroll Benefits Manager to establish and review processes, recommend and implement changes in policies and procedures from amendments in Pensions regulations and legislation, to ensure an efficient Pension Administration service is provided and adequately maintained. To undertake any other duties which are commensurate with the role, including project work.

Hampshire Hospitals NHS Foundation Trust