Pensions Administrator

South Buckinghamshire; Aylesbury; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Any-desk access

Flexible working

Job summary

Buckinghamshire Council is seeking a Pensions Administrator to join the HR Pensions Team in Aylesbury. You will support colleagues and pension members across LGPS, Teachers' Pension, and NHS schemes, handling enquiries, maintaining records, and contributing to service improvements.

The role involves dealing with pension elections, reporting, and responding to queries, while ensuring accuracy and timely delivery of pension-related processes.

Qualifications

• Strong administrative and organisational skills.
• Good ICT skills and experience with Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to prioritise workloads and meet deadlines.
• High level of accuracy and attention to detail.

Responsibilities

• Managing incoming correspondence, shared inboxes and pension-related enquiries.
• Supporting the administration of employee pension elections and maintaining accurate records.
• Producing and monitoring reports to support pension contribution returns.
• Acting as a first point of contact for telephone and general pension queries.

Skills

Administrative skills

Organisational skills

ICT skills

Microsoft Office

Education

GCSEs/NVQ2

Tools

Microsoft Office

Job description

Location: Aylesbury

Overview

Are you highly organised, detail-focused and passionate about providing excellent customer service? We're looking for a Pensions Administrator to join our friendly HR Pensions Team, where you'll play a key role in supporting colleagues, employees and pension scheme members, while helping ensure the smooth delivery of important pension services.

This is a fantastic opportunity to build your administrative career within a supportive team environment, gaining exposure to a variety of pension schemes and processes, while contributing to continuous service improvements.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

About the role

As a Pensions Administrator, you'll provide essential administrative support to the HR Pensions Team, helping the Council meet its employer pension responsibilities across a range of schemes, including the Local Government Pension Scheme, Teachers' Pension Scheme and NHS Pension Scheme.

This is a varied role where no two days are quite the same. You'll be involved in handling enquiries, managing shared inboxes, processing pension-related information, supporting monthly contribution returns and maintaining accurate records. You'll also be given the opportunity to contribute to digital improvements and service enhancements, that help create a positive experience for both colleagues and customers.

Working closely with experienced pension professionals, you'll be part of a collaborative team that values accuracy, responsiveness and continuous improvement. This role would suit someone who enjoys administration, takes pride in delivering high-quality work and is motivated by helping others.

Some of your key responsibilities will include:

• Managing incoming correspondence, shared inboxes and pension-related enquiries.
• Supporting the administration of employee pension elections and maintaining accurate records.
• Producing and monitoring reports to support pension contribution returns.
• Acting as a first point of contact for telephone and general pension queries.

For a full list of responsibilities and duties, please refer to the Job Description.

Any-Desk:

As an 'any-desk' worker, you'll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We're looking for someone who is organised, reliable and enjoys working as part of a team. You'll have a keen eye for detail, strong communication skills and the ability to manage competing priorities, while maintaining excellent levels of accuracy. You'll be comfortable working with systems and data, motivated to learn and committed to providing a high standard of customer service.

You'll be someone who approaches challenges positively, takes ownership of your work and enjoys building effective working relationships with colleagues and customers alike. A proactive mindset and willingness to contribute ideas that improve services will help you thrive in this role.

You’ll also bring:

• Strong administrative and organisational skills.
• Good ICT skills, including experience using Microsoft Office applications.
• Excellent written and verbal communication skills.
• The ability to prioritise workloads and meet deadlines.
• A high level of accuracy and attention to detail.
• GCSEs, NVQ Level 2, or equivalent qualification.

Previous experience in pensions, HR administration, payroll, or a similar administrative environment would be beneficial, although full details of the selection criteria can be found in the Job Description.

Why Join Us?

You’ll be joining a supportive team that values collaboration, development, and continuous improvement. We are looking for people who are proud of the work they do, ambitious to learn and grow, collaborative in their approach and trustworthy in all interactions. If you're looking for a role where your organisational skills and attention to detail can make a real difference, we’d love to hear from you.

Other information

For more information about this role, please contact Deborah Gilder at [email protected] for an informal discussion.

Closing date

Sunday 18 th October

Interview Date:

tbc

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled 'Exceptions Order').

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued.

Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Service Area

The HR Pensions Team is responsible for administering the Teachers' Pension Scheme, LGPS, and NHS Pension Scheme in line with their regulations. This includes the timely submission of pension data, ensuring employees are enrolled in the correct scheme with the appropriate contribution rates, processing pension-related payroll transactions, and undertaking monthly Pension Auto-Enrolment activities to maintain compliance with The Pensions Regulator's requirements.

We recognise and reward you

• Hard work and success deserves recognition.
• That's why we pride ourselves on the benefits we give our people.
• We actively encourage a good work-life balance and promote flexible and agile working arrangements.
• We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme.
• In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/