Pensions Administration Assistant – Hybrid & Training Path

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

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Job summary

Cyngor Caerdydd/Cardiff Council is seeking a Pensions Assistant to support the Local Government Pension Scheme (LGPS) administration. The role focuses on accurate, customer-focused service from joiners to retirement, handling day-to-day tasks within the Pensions Administration Team.

The entry-level position welcomes learners with strong organisational and communication skills, and offers full training. Hybrid working is available after an initial period, with Welsh and English applications

Qualifications

• Good administrative skills and willingness to learn how this can be applied in a Pensions environment.
• Enjoy working with figures and have a strong commitment to customer services.
• Ability to work in a busy team, flexibly, and prioritize workloads to meet challenging deadlines.
• Self-motivated, clear communicator, with excellent attention to detail.
• Comfortable dealing with high volumes of various tasks.
• Ability to use computer systems, including Microsoft applications.

Responsibilities

• Undertake a range of administrative tasks including helping those joining the pension scheme, current members of the scheme and those leaving the scheme.
• Communicate by telephone and in writing with customers as well as external organisations, providing good customer care.

Skills

Administrative skills

Communication skills

Microsoft Office

Team working

Attention to detail

Job description

Cyngor Caerdydd/Cardiff Council is seeking a Pensions Assistant to support the Local Government Pension Scheme (LGPS) administration. The role focuses on accurate, customer-focused service from joiners to retirement, handling day-to-day tasks within the Pensions Administration Team.

The entry-level position welcomes learners with strong organisational and communication skills, and offers full training. Hybrid working is available after an initial period, with Welsh and English applications