Pensions Assistant

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Post share friendly

Job summary

Cyngor Caerdydd/Cardiff Council is seeking a Pensions Assistant to support the Local Government Pension Scheme (LGPS) administration. The role focuses on accurate, customer-focused service from joiners to retirement, handling day-to-day tasks within the Pensions Administration Team.

The entry-level position welcomes learners with strong organisational and communication skills, and offers full training. Hybrid working is available after an initial period, with Welsh and English applications

Qualifications

• Good administrative skills and willingness to learn how this can be applied in a Pensions environment.
• Enjoy working with figures and have a strong commitment to customer services.
• Ability to work in a busy team, flexibly, and prioritize workloads to meet challenging deadlines.
• Self-motivated, clear communicator, with excellent attention to detail.
• Comfortable dealing with high volumes of various tasks.
• Ability to use computer systems, including Microsoft applications.

Responsibilities

• Undertake a range of administrative tasks including helping those joining the pension scheme, current members of the scheme and those leaving the scheme.
• Communicate by telephone and in writing with customers as well as external organisations, providing good customer care.

Skills

Administrative skills

Communication skills

Microsoft Office

Team working

Attention to detail

Job description

PENSIONS ASSISTANT

Location: Cardiff

Country: GB

Employer: Cyngor Caerdydd/Cardiff Council

Posted Date: 2026-08-11T18:10:25.000Z

Closing Date: 2026-09-10T18:10:25.000Z

We have an exciting and rewarding opportunity for an administrator, to work within our Pensions Administration Team, dealing with the day-to-day administration of the Local Government Pension Scheme (LGPS). We are looking for an enthusiastic and highly motivated individual to join our team and undertake the role of Pensions Assistant. Our aim is to provide an accurate and customer focused service to our members from joining the scheme to their retirement. The Pensions Team provides a high-quality administration service to all employees and employers of the Cardiff and Vale of Glamorgan Pension Fund. There are currently over 45,000 members of the Scheme and 42 participating employers.

About the job

This is an entry level role, therefore whilst it is recognised that candidates' knowledge or experience of Pensions may be limited, a willingness to learn is crucial. You will need to have good organisational skills, the ability to plan and prioritise effectively, excellent communication skills and be flexible. The Pension Assistant role is very varied, and you will undertake a range of administrative tasks including helping those joining the pension scheme, current members of the scheme and those leaving the scheme. Part of your role will involve communicating by telephone and in writing with our customers as well as external organisations, so you will need to be able to deal with sensitive matters and provide the best customer care. Please see attached job description for full details.

What We Are Looking For From You

• Pensions experience not required.
• Good administrative skills willing to learn how this can be applied in a Pensions environment.
• Enjoy working with figures and have a strong commitment to customer services.
• Ability to work in a busy team, flexibly, and prioritize workloads to meet challenging deadlines.
• Self-motivated, clear communicator, with excellent attention to detail.
• Comfortable dealing with high volumes of various tasks.
• Ability to use computer systems, including Microsoft applications.

Full training will be given both by the team and external providers. If you wish, you will be provided with support to study for a qualification in Pensions Administration. Home study would be required.

Additional information

• Hybrid working will be available once an initial training period has been completed.
• This vacancy is suitable for post share.
• Applications are welcomed in both English and Welsh. Applications in Welsh will not be treated less favorably than English applications.
• If you would like an informal conversation about this role prior to application, please contact Amanda Delgado.